Ticket Agent jobs in USA
589 ticket agent jobs found: showing 301 - 350
Knowledge Center Team Lead
Company: NCI Information Systems |
form, and public chatbot, and the KC agent creates and manages the ticket on their behalf. The Team Lead owns real-time... team performance against SLAs and XLAs, coaches agents on external-user handling and manual ticket creation, enforces theLocation: USA, USA
| Salary: US$65600 per year | Date posted: 01 Oct 2026
Service Desk Shift Supervisor
Company: NCI Information Systems |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... every ticket follows the Customer-Confirmed Ticket Closure process. This is a hands-on leadership role that combines peopleLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Knowledge Center Escalation Coordinator
Company: NCI Information Systems |
) of a Department of War agency. External users cannot see internal systems, so when a Tier I KC agent cannot resolve an issue, the... Coordinator determines the correct resolver group, ensures the ticket is complete and correctly prioritized, tracks itLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Mobile Device Field Technican
Company: NCI Information Systems |
, email/application access, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket... Agent) or a comparable enterprise ITSM platform. Familiarity with wireless expense management tools and Power BI reportingLocation: Boyers, PA, USA
| Salary: US$60780 per year | Date posted: 01 Oct 2026
Tier Ii Remote Resolution Specialist
Company: NCI Information Systems |
. Resolve PL1-PL4 escalated tickets within PRS timeframes following the Customer-Confirmed Ticket Closure process and support... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
teams by phone, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Stafford, VA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
teams by phone, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Andover, MA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Service Desk Manager
Company: NCI Information Systems |
management decisions: assess real-time contact volumes and ticket aging, rebalance work across analysts, and direct actions... the Customer-Confirmed Ticket Closure process, and determining coaching and corrective actions for analysts. LeadLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Servicenow Developer
Company: NCI Information Systems |
work to stakeholders for formal acceptance. The role also implements the ticket workflows at the heart of the program..., including the Customer-Confirmed Ticket Closure process. This is a salaried, FLSA-exempt positionLocation: Quantico, VA, USA
| Salary: US$96050 per year | Date posted: 01 Oct 2026
Extended Hours Shift Lead
Company: NCI Information Systems |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... Customer-Confirmed Ticket Closure process apply equally overnight and on weekends. The Shift Lead directly supervises a remoteLocation: Quantico, VA, USA
| Salary: US$79390 per year | Date posted: 01 Oct 2026
Tier I Service Desk Agent (junior, Extended Hours)
Company: NCI Information Systems |
Description Empower AI is seeking a motivated Tier I Service Desk Agent (Junior, Extended Hours) to analyze... Confirmation" status under the Customer-Confirmed Ticket Closure process, and document resolutions clearly for reuseLocation: USA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Phoenix, AZ, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25% of the time) with pre...: Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Crystal City, VA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Software Engineer
Company: NCI Information Systems |
with the Government-prioritized backlog. Implement and sustain the enterprise ticket lifecycle workflows, including the... Customer-Confirmed Ticket Closure process ("Resolved - Awaiting Customer Confirmation" status, automated notifications, ConfirmLocation: Quantico, VA, USA
| Salary: US$96050 per year | Date posted: 01 Oct 2026
Service Desk Shift Lead
Company: NCI Information Systems |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... every ticket follows the Customer-Confirmed Ticket Closure process. This is a hands-on leadership role that combines peopleLocation: Quantico, VA, USA
| Salary: US$82980 per year | Date posted: 01 Oct 2026
Knowledge Center Tier I Agent (junior)
Company: NCI Information Systems |
, and public chatbot; the agent determines what the user needs and how urgent it is, creates and manages the ticket on the user...Description Empower AI is seeking a motivated Knowledge Center Tier I Agent (Junior) to analyze and resolve supportLocation: USA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Mount Laurel, NJ, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
teams by phone, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Linthicum, MD, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Virginia Beach, VA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
and printer vulnerabilities, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions..., Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multiple securityLocation: Slippery Rock, PA, USA
| Salary: US$60780 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Melbourne, FL, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Account / Access Management Specialist
Company: NCI Information Systems |
orchestration and ServiceNow AI Ops/Virtual Agent integrations that enable Tier 0 self-service password resets, account unlocks..., and status checks, and measure their contribution to ticket deflection. Serve as the Tier III escalation point for complexLocation: Quantico, VA, USA
| Salary: US$82980 per year | Date posted: 01 Oct 2026
Deskside Technician (rkb) (journeyman) - Ts/sci Cleared
Company: NCI Information Systems |
, redeployment, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Quantico, VA, USA
| Salary: US$63540 per year | Date posted: 01 Oct 2026
Automation Engineer (tier 0 Self-service And Rpa)
Company: NCI Information Systems |
, IntegrationHub, Virtual Agent, AI Ops, Predictive Intelligence) that automates ticket intake, categorization, routing, fulfillment... automation across all support tiers, including AI-driven Tier 0 self-service (ServiceNow Virtual Agent, AI Ops, Active DirectoryLocation: Quantico, VA, USA
| Salary: US$79390 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
and printer vulnerabilities, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions..., Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multiple securityLocation: Jackson, SC, USA
| Salary: US$60780 per year | Date posted: 01 Oct 2026
Service Desk Lead
Company: NCI Information Systems |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... every ticket follows the Customer-Confirmed Ticket Closure process. This is a hands-on leadership role that combines peopleLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Mobile Device Specialist
Company: NCI Information Systems |
and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket Closure process. Manage..., request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. FamiliarityLocation: Quantico, VA, USA
| Salary: US$75430 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
and printer vulnerabilities, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions..., Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multiple securityLocation: San Diego, CA, USA
| Salary: US$54700 per year | Date posted: 01 Oct 2026
Tier I Service Desk Agent (extended Hours)
Company: NCI Information Systems |
Description Empower AI is seeking an experienced Tier I Service Desk Agent (Extended Hours) to analyze and resolve... content, and Tier 0 automation. Performance is measured on First Contact Resolution, SLA and XLA adherence, and ticket qualityLocation: USA, USA
| Salary: US$60780 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Hanover, MD, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Staff Product Manager - Ai Detection & Discovery
Company: OneTrust |
You cannot govern what you cannot see. AI is entering the enterprise faster than any technology before it-often without a ticket... and inference servers, fine-tuning and training pipelines, vector databases, RAG architectures, and agent frameworks. UnderstandLocation: Atlanta, GA, USA
| Salary: US$139725 - 186300 per year | Date posted: 01 Oct 2026
Cdl A Driver - Adu Rolloff
Company: Smithfield Foods |
by the receiving agent. The above statements are intended to describe the general nature and level of work being performed... movement ticket or farm condition report. Read and understand the Smithfield emergency notification process knowingLocation: Waverly, VA, USA
| Salary: US$20.25 per hour | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25% of the time) with pre...: Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Huntsville, AL, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Knowledge Center Tier 0 / Knowledge Analyst
Company: NCI Information Systems |
issues (e.g., DISS, NISS, NBIS) without contacting the Knowledge Center. The analyst analyzes KC ticket, chatbot, and web... ticket categories, public chatbot conversation logs, and web-form submissions by application to determine which external-userLocation: Quantico, VA, USA
| Salary: US$65600 per year | Date posted: 01 Oct 2026
Qa / Test Engineer (itsm Platform)
Company: NCI Information Systems |
, and end-to-end testing of applications, workflows (including the Customer-Confirmed Ticket Closure process), Service Catalog..., or CompTIA Security+ CE. Experience testing ServiceNow applications, Service Portal, Virtual Agent, and integrationsLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Mobile Device Field Technican
Company: NCI Information Systems |
, email/application access, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket... Agent) or a comparable enterprise ITSM platform. Familiarity with wireless expense management tools and Power BI reportingLocation: Farmers Branch, TX, USA
| Salary: US$69890 per year | Date posted: 01 Oct 2026
Mobile Device Field Technician
Company: NCI Information Systems |
, email/application access, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket... Agent) or a comparable enterprise ITSM platform. Familiarity with wireless expense management tools and Power BI reportingLocation: Andover, MA, USA
| Salary: US$60780 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
teams by phone, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Hanover, MD, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Service Desk Supervisor (request Fulfillment)
Company: NCI Information Systems |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... against SLAs and XLAs, drives First Contact Resolution and Tier 0 deflection, and ensures every ticket follows the CustomerLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Deskside Technician (rkb) (journeyman)
Company: NCI Information Systems |
, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions.... Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Quantico, VA, USA
| Salary: US$57470 per year | Date posted: 30 Sep 2026
Servicenow System Administrator
Company: NCI Information Systems |
the Customer-Confirmed Ticket Closure process, AI-enabled Tier 0, and the performance data feeding the Customer Support..., and Virtual Agent/AI Ops components; analyze platform incidents and defects to root cause; and implement fixes through ChangeLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 30 Sep 2026
Ux / Service Portal Designer
Company: NCI Information Systems |
fulfillment flows, and the user-facing Confirm and Close / Reopen ticket actions. Plan and conduct user research using...-appropriate, Section 508-compliant interfaces, wireframes, prototypes, and design systems for the Service Portal, Virtual AgentLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 30 Sep 2026
Web Software Developer
Company: NCI Information Systems |
/ Employee Center), including the user-facing Confirm and Close / Reopen ticket actions, searchable knowledge, and automated...: searchable knowledge base presentation, automated request fulfillment flows, ticket status views, and the Confirm and CloseLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 30 Sep 2026
Tier 0 / Deflection Content Analyst
Company: NCI Information Systems |
with approximately 13,000 users. Sitting inside the Service Desk and drawing on Tier I experience, the analyst analyzes ticket, chatbot..., and search data to find what users are asking that Tier 0 fails to resolve; designs and tunes ServiceNow Virtual AgentLocation: Quantico, VA, USA
| Salary: US$60780 per year | Date posted: 30 Sep 2026
Field Support Technician (ft. Meade, Md)
Company: NCI Information Systems |
, redeployment, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation... independently at remote sites with minimal on-site supervision while coordinating with remote teams by phone, chat, and ticketLocation: Fort Meade, MD, USA
| Salary: US$63540 per year | Date posted: 30 Sep 2026
Senior Tier I Agent (quality And Mentoring)
Company: NCI Information Systems |
Description Empower AI is seeking a Senior Tier I Agent (Quality and Mentoring) to serve as the senior technical...-time contact volumes and ticket aging, rebalance work across analysts, and direct actions to protect PL1-PL4 SLAs, FirstLocation: Quantico, VA, USA
| Salary: US$75430 per year | Date posted: 30 Sep 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
and printer vulnerabilities, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions..., Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multiple securityLocation: Colorado Springs, CO, USA
| Salary: US$54700 per year | Date posted: 30 Sep 2026
Field Support Technician - Printer Support
Company: NCI Information Systems |
, redeployment, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation... independently at remote sites with minimal on-site supervision while coordinating with remote teams by phone, chat, and ticketLocation: Boyers, PA, USA
| Salary: US$63540 per year | Date posted: 30 Sep 2026
Mobile Device Field Technican
Company: NCI Information Systems |
, email/application access, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket... Agent) or a comparable enterprise ITSM platform. Familiarity with wireless expense management tools and Power BI reportingLocation: San Diego, CA, USA
| Salary: US$69890 per year | Date posted: 30 Sep 2026
Senior Agent Product Manager
Company: Raydar |
, while coordinating the teams responsible for delivering care. The role / why it matters As a Senior Agent Product Manager... such as dashboards, ticket systems, or reporting infrastructure, with working proficiency in SQL, Claude Code, Retool, or comparable