Ticket Agent jobs in USA
556 ticket agent jobs found: showing 251 - 300
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Huntsville, AL, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Knowledge Management Lead
Company: Empower AI Inc. |
-service, and is accountable for meeting the annual Year-Over-Year Ticket Deflection target and improving First Contact... across all support teams, and integrates KM with the CX Roadmap, the Service Portal, and the Virtual Agent. This is a salaried, FLSALocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 02 Oct 2026
Deskside Technician (rkb) (journeyman)
Company: Empower AI Inc. |
, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions.... Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
Customer-Confirmed Ticket Closure process with complete documentation of decisions. Analyze recurring site issues... Technician certification. Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual AgentLocation: Farmers Branch, TX, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Ux / Service Portal Designer
Company: Empower AI Inc. |
fulfillment flows, and the user-facing Confirm and Close / Reopen ticket actions. Plan and conduct user research using...-appropriate, Section 508-compliant interfaces, wireframes, prototypes, and design systems for the Service Portal, Virtual AgentLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 02 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Cypress, CA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
teams by phone, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Stafford, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Virginia Beach, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Knowledge Analyst / Technical Writer
Company: Empower AI Inc. |
13,000 users. Within the Knowledge Management program, the analyst analyzes ticket, search, and article-feedback data to identify... under the KM governance and quality framework; contributes Virtual Agent (chatbot) content; and also produces and edits formalLocation: Quantico, VA, USA
| Salary: US$65600 per year | Date posted: 02 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
teams by phone, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Hanover, MD, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Mobile Device Field Technican
Company: Empower AI Inc. |
and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket Closure process. Manage... Agent) or a comparable enterprise ITSM platform. Familiarity with wireless expense management tools and Power BI reportingLocation: San Diego, CA, USA
| Salary: US$69890 per year | Date posted: 02 Oct 2026
Mobile Telecommunications Team Lead
Company: Empower AI Inc. |
and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket Closure process. Manage.... Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Quantico, VA, USA
| Salary: US$75430 per year | Date posted: 02 Oct 2026
Field Support Technician (ft. Meade, Md)
Company: Empower AI Inc. |
, redeployment, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation... independently at remote sites with minimal on-site supervision while coordinating with remote teams by phone, chat, and ticketLocation: Fort Meade, MD, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Knowledge Center Deputy Lead
Company: Empower AI |
, and the KC agent creates and manages the ticket on their behalf. The Deputy Lead owns special projects and coordinates... Agent, automated password reset) and measuring ticket deflection. Experience supporting external customer help desksLocation: Reston, VA - Diss, Norfolk, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Tier Ii Remote Resolution Specialist
Company: Empower AI Inc. |
. Resolve PL1-PL4 escalated tickets within PRS timeframes following the Customer-Confirmed Ticket Closure process and support... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 02 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Livonia, MI, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
the Customer-Confirmed Ticket Closure process with complete documentation of decisions. Analyze recurring site issues... Technician certification. Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual AgentLocation: Colorado Springs, CO, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
Customer-Confirmed Ticket Closure process with complete documentation of decisions. Analyze recurring site issues... Technician certification. Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual AgentLocation: Herndon, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Knowledge Center Lead
Company: Empower AI Inc. |
implementing AI-enabled Tier 0 capabilities (ServiceNow Virtual Agent, AI Ops) and measuring ticket deflection and XLAs..., and runs an email-based Customer-Confirmed Ticket Closure process. The Lead owns KC performance against SLAs and XLAs, managesLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Knowledge Center Tier I Agent
Company: Empower AI |
: Description Empower AI is seeking a Knowledge Center Tier I Agent to analyze and resolve support requests from the external industry... email, public web form, and public chatbot; the agent determines the nature, impact, and priority of each request, createsLocation: Reston, VA - Diss, Norfolk, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Tier I Service Desk Agent (junior, Extended Hours)
Company: Empower AI Inc. |
: Description Empower AI is seeking a motivated Tier I Service Desk Agent (Junior, Extended Hours) to analyze and resolve IT incidents... Ticket Closure process, and document resolutions clearly for reuse by other analysts. Assess the age and risk of itemsLocation: Reston, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Service Desk Supervisor (request Fulfillment)
Company: Empower AI Inc. |
Agent, automated password reset) and measuring ticket deflection. Experience supporting external customer help desks... First Contact Resolution and Tier 0 deflection, and ensures every ticket follows the Customer-Confirmed Ticket ClosureLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 02 Oct 2026
Tier I Service Desk Agent (extended Hours)
Company: Empower AI Inc. |
: Description Empower AI is seeking an experienced Tier I Service Desk Agent (Extended Hours) to analyze and resolve complex IT incidents... is measured on First Contact Resolution, SLA and XLA adherence, and ticket quality. This is a salaried, FLSA-exempt positionLocation: Reston, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Qa / Test Engineer (itsm Platform)
Company: Empower AI Inc. |
of applications, workflows (including the Customer-Confirmed Ticket Closure process), Service Catalog items, notifications... testing ServiceNow applications, Service Portal, Virtual Agent, and integrations, and Power Platform / SharePoint solutionsLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 02 Oct 2026
Extended Hours Shift Lead
Company: Empower AI Inc. |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external...-Confirmed Ticket Closure process apply equally overnight and on weekends. The Shift Lead directly supervises a remote teamLocation: Quantico, VA, USA
| Salary: US$79390 per year | Date posted: 02 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Melbourne, FL, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Service Desk Agent
Company: US Tech Solutions |
troubleshooting and resolution to common issues and requests, or ticket routing to specialized or advanced level support. Support.../configuration of various Adobe products /Software Printer/driver troubleshooting & installation ServiceNow or similar ticketLocation: Charlotte, NC, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Tier I Service Desk Agent
Company: Empower AI Inc. |
: Description Empower AI is seeking an experienced Tier I Service Desk Agent to analyze and resolve complex IT incidents and service... is measured on First Contact Resolution, SLA and XLA adherence, and ticket quality. This is a salaried, FLSA-exempt positionLocation: Quantico, VA, USA
| Salary: US$69890 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Mount Laurel, NJ, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Sharepoint / Web Developer
Company: Empower AI Inc. |
, and follow the Customer-Confirmed Ticket Closure process. Maintain technical documentation, solution designs, and data.... Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 01 Oct 2026
Knowledge Center Shift Supervisor
Company: Empower AI Inc. |
, and public chatbot, and the KC agent creates and manages the ticket on their behalf. The Supervisor owns real-time shift... Agent, automated password reset) and measuring ticket deflection. Experience supporting external customer help desksLocation: Quantico, VA, USA
| Salary: US$79390 per year | Date posted: 01 Oct 2026
Account / Access Management Specialist
Company: Empower AI Inc. |
and least-privilege principles. Support, maintain, and enhance the Active Directory orchestration and ServiceNow AI Ops/Virtual Agent... to ticket deflection. Serve as the Tier III escalation point for complex authentication, authorization, CAC/PKI logon, groupLocation: Quantico, VA, USA
| Salary: US$82980 per year | Date posted: 01 Oct 2026
Call Center & Box Office Attendant - Dolly Parton's Stampede
Company: Dolly Partons Stampede Pigeon Forge |
our box office. Job Summary:As a Call Center and Box Office Guest Service Agent, you will serve as the initial point... attractions, including phone reservations, ticket booth sales, and in-person guest greeting. Essential Duties and ResponsibilitiesLocation: Pigeon Forge, TN, USA
| Salary: US$15 per hour | Date posted: 01 Oct 2026
Customer Support Technical Lead (dep Cs Lead)
Company: Empower AI Inc. |
implementing AI-enabled Tier 0 capabilities (ServiceNow Virtual Agent, AI Ops) and measuring ticket deflection and XLAs...-ticket AQLs, CSAT, and Customer Effort Score, and direct corrective action when metrics trend toward thresholds. DirectLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Web Software Developer
Company: Empower AI Inc. |
/ Employee Center), including the user-facing Confirm and Close / Reopen ticket actions, searchable knowledge, and automated...: searchable knowledge base presentation, automated request fulfillment flows, ticket status views, and the Confirm and CloseLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 01 Oct 2026
Mobile Device Field Technician
Company: Empower AI Inc. |
and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket Closure process. Manage... Agent) or a comparable enterprise ITSM platform. Familiarity with wireless expense management tools and Power BI reportingLocation: Andover, MA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Customer Support Agent
Company: Assa Abloy |
Customer Support Agent provides first-line assistance to customers via phone, email, and online ticket submission to resolve...An Amazing Career Opportunity for a Customer Support Agent!! Location: Salt Lake City, Utah Job ID: 50460 TheLocation: Salt Lake City, UT, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
Customer-Confirmed Ticket Closure process with complete documentation of decisions. Analyze recurring site issues... Technician certification. Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual AgentLocation: San Diego, CA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Mobile Device Field Technican
Company: Empower AI Inc. |
and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket Closure process. Manage... Agent) or a comparable enterprise ITSM platform. Familiarity with wireless expense management tools and Power BI reportingLocation: Boyers, PA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Customer Service Agent - Phl Airport
Company: PrimeFlight Aviation Services |
Description : WHERE FRIENDLY TAKES FLIGHT BECOME A CUSTOMER SERVICE AGENT TODAY! Interested in working... Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This roleLocation: Philadelphia, PA, USA
| Salary: US$18.54 per hour | Date posted: 01 Oct 2026
Mobile Telecommunications Team Lead
Company: NCI Information Systems |
, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket Closure process.... Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Quantico, VA, USA
| Salary: US$75430 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
and printer vulnerabilities, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions..., Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multiple securityLocation: Jackson, SC, USA
| Salary: US$60780 per year | Date posted: 01 Oct 2026
Tier 0 / Deflection Content Analyst
Company: NCI Information Systems |
with approximately 13,000 users. Sitting inside the Service Desk and drawing on Tier I experience, the analyst analyzes ticket, chatbot..., and search data to find what users are asking that Tier 0 fails to resolve; designs and tunes ServiceNow Virtual AgentLocation: Quantico, VA, USA
| Salary: US$60780 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Phoenix, AZ, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Software Engineer
Company: NCI Information Systems |
with the Government-prioritized backlog. Implement and sustain the enterprise ticket lifecycle workflows, including the... Customer-Confirmed Ticket Closure process ("Resolved - Awaiting Customer Confirmation" status, automated notifications, ConfirmLocation: Quantico, VA, USA
| Salary: US$96050 per year | Date posted: 01 Oct 2026
Knowledge Center Tier I Agent
Company: NCI Information Systems |
Description Empower AI is seeking a Knowledge Center Tier I Agent to analyze and resolve support requests from the... number, support email, public web form, and public chatbot; the agent determines the nature, impact, and priority of each requestLocation: USA, USA
| Salary: US$60780 per year | Date posted: 01 Oct 2026
Knowledge Center Lead
Company: NCI Information Systems |
implementing AI-enabled Tier 0 capabilities (ServiceNow Virtual Agent, AI Ops) and measuring ticket deflection and XLAs... tickets on users' behalf, and runs an email-based Customer-Confirmed Ticket Closure process. The Lead owns KC performanceLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Knowledge Center Team Lead
Company: NCI Information Systems |
form, and public chatbot, and the KC agent creates and manages the ticket on their behalf. The Team Lead owns real-time... team performance against SLAs and XLAs, coaches agents on external-user handling and manual ticket creation, enforces theLocation: USA, USA
| Salary: US$65600 per year | Date posted: 01 Oct 2026
Knowledge Center Tier 0 / Knowledge Analyst
Company: NCI Information Systems |
issues (e.g., DISS, NISS, NBIS) without contacting the Knowledge Center. The analyst analyzes KC ticket, chatbot, and web... ticket categories, public chatbot conversation logs, and web-form submissions by application to determine which external-userLocation: Quantico, VA, USA
| Salary: US$65600 per year | Date posted: 01 Oct 2026
Mobile Device Field Technican
Company: NCI Information Systems |
, email/application access, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket... Agent) or a comparable enterprise ITSM platform. Familiarity with wireless expense management tools and Power BI reporting