Ticket Agent jobs in virginia state USA
102 ticket agent jobs found in virginia state: showing 1 - 50
Deskside Technician (rkb) (journeyman)
Company: Empower AI Inc. |
, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions.... Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Web Software Developer
Company: Empower AI Inc. |
/ Employee Center), including the user-facing Confirm and Close / Reopen ticket actions, searchable knowledge, and automated...: searchable knowledge base presentation, automated request fulfillment flows, ticket status views, and the Confirm and CloseLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 02 Oct 2026
Servicenow Developer
Company: Empower AI Inc. |
work to stakeholders for formal acceptance. The role also implements the ticket workflows at the heart of the program..., including the Customer-Confirmed Ticket Closure process. This is a salaried, FLSA-exempt positionLocation: Quantico, VA, USA
| Salary: US$96050 per year | Date posted: 02 Oct 2026
Service Desk Lead
Company: Empower AI Inc. |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... performance against SLAs and XLAs, drives First Contact Resolution and Tier 0 deflection, and ensures every ticket follows theLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 02 Oct 2026
Deskside Technician (rkb) (journeyman) - Ts/sci Cleared
Company: Empower AI Inc. |
, redeployment, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Service Desk Manager
Company: Empower AI Inc. |
-time contact volumes and ticket aging, rebalance work across analysts, and direct actions to protect PL1-PL4 SLAs, First... Ticket Closure process, and determining coaching and corrective actions for analysts. Lead analysis of Tier 0/I trendLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Tier Ii Remote Resolution Specialist
Company: Empower AI Inc. |
. Resolve PL1-PL4 escalated tickets within PRS timeframes following the Customer-Confirmed Ticket Closure process and support... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 02 Oct 2026
Ux / Service Portal Designer
Company: Empower AI Inc. |
fulfillment flows, and the user-facing Confirm and Close / Reopen ticket actions. Plan and conduct user research using...-appropriate, Section 508-compliant interfaces, wireframes, prototypes, and design systems for the Service Portal, Virtual AgentLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 02 Oct 2026
Knowledge Analyst / Technical Writer
Company: Empower AI Inc. |
13,000 users. Within the Knowledge Management program, the analyst analyzes ticket, search, and article-feedback data to identify... under the KM governance and quality framework; contributes Virtual Agent (chatbot) content; and also produces and edits formalLocation: Quantico, VA, USA
| Salary: US$65600 per year | Date posted: 02 Oct 2026
Knowledge Center Tier 0 / Knowledge Analyst
Company: Empower AI Inc. |
issues (e.g., DISS, NISS, NBIS) without contacting the Knowledge Center. The analyst analyzes KC ticket, chatbot, and web... ticket categories, public chatbot conversation logs, and web-form submissions by application to determine which external-userLocation: Quantico, VA, USA
| Salary: US$65600 per year | Date posted: 02 Oct 2026
Knowledge Center Tier I Agent (junior)
Company: Empower AI |
; the agent determines what the user needs and how urgent it is, creates and manages the ticket on the user's behalf...: Description Empower AI is seeking a motivated Knowledge Center Tier I Agent (Junior) to analyze and resolve support requests from theLocation: Reston, VA - Diss, Norfolk, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Knowledge Center Escalation Coordinator
Company: Empower AI Inc. |
) of a Department of War agency. External users cannot see internal systems, so when a Tier I KC agent cannot resolve an issue, the... Coordinator determines the correct resolver group, ensures the ticket is complete and correctly prioritized, tracks itLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 02 Oct 2026
Account / Access Management Specialist
Company: Empower AI Inc. |
and least-privilege principles. Support, maintain, and enhance the Active Directory orchestration and ServiceNow AI Ops/Virtual Agent... to ticket deflection. Serve as the Tier III escalation point for complex authentication, authorization, CAC/PKI logon, groupLocation: Quantico, VA, USA
| Salary: US$82980 per year | Date posted: 02 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
Customer-Confirmed Ticket Closure process with complete documentation of decisions. Analyze recurring site issues... Technician certification. Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual AgentLocation: Herndon, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Virginia Beach, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Service Desk Shift Supervisor
Company: Empower AI Inc. |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... ticket follows the Customer-Confirmed Ticket Closure process. This is a hands-on leadership role that combines peopleLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 02 Oct 2026
Service Desk Shift Lead
Company: Empower AI Inc. |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... ticket follows the Customer-Confirmed Ticket Closure process. This is a hands-on leadership role that combines peopleLocation: Quantico, VA, USA
| Salary: US$82980 per year | Date posted: 02 Oct 2026
Senior Tier I Agent (quality And Mentoring)
Company: Empower AI Inc. |
: Description Empower AI is seeking a Senior Tier I Agent (Quality and Mentoring) to serve as the senior technical decision-maker and lead... and ticket aging, rebalance work across analysts, and direct actions to protect PL1-PL4 SLAs, First Contact Resolution targetsLocation: Quantico, VA, USA
| Salary: US$75430 per year | Date posted: 02 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience workingLocation: Crystal City, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Service Desk Supervisor (request Fulfillment)
Company: Empower AI Inc. |
Agent, automated password reset) and measuring ticket deflection. Experience supporting external customer help desks... First Contact Resolution and Tier 0 deflection, and ensures every ticket follows the Customer-Confirmed Ticket ClosureLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 02 Oct 2026
Qa / Test Engineer (itsm Platform)
Company: Empower AI Inc. |
of applications, workflows (including the Customer-Confirmed Ticket Closure process), Service Catalog items, notifications... testing ServiceNow applications, Service Portal, Virtual Agent, and integrations, and Power Platform / SharePoint solutionsLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 02 Oct 2026
Knowledge Center Shift Supervisor
Company: Empower AI Inc. |
, and public chatbot, and the KC agent creates and manages the ticket on their behalf. The Supervisor owns real-time shift... Agent, automated password reset) and measuring ticket deflection. Experience supporting external customer help desksLocation: Quantico, VA, USA
| Salary: US$79390 per year | Date posted: 02 Oct 2026
Tier I Service Desk Agent (junior)
Company: Empower AI Inc. |
: Description Empower AI is seeking a motivated Tier I Service Desk Agent (Junior) to analyze and resolve IT incidents and service requests..." status under the Customer-Confirmed Ticket Closure process, and document resolutions clearly for reuse by other analystsLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Knowledge Management Lead
Company: Empower AI Inc. |
-service, and is accountable for meeting the annual Year-Over-Year Ticket Deflection target and improving First Contact... across all support teams, and integrates KM with the CX Roadmap, the Service Portal, and the Virtual Agent. This is a salaried, FLSALocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 02 Oct 2026
Knowledge Center Lead
Company: Empower AI Inc. |
implementing AI-enabled Tier 0 capabilities (ServiceNow Virtual Agent, AI Ops) and measuring ticket deflection and XLAs..., and runs an email-based Customer-Confirmed Ticket Closure process. The Lead owns KC performance against SLAs and XLAs, managesLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Servicenow System Administrator
Company: Empower AI Inc. |
the Customer-Confirmed Ticket Closure process, AI-enabled Tier 0, and the performance data feeding the Customer Support..., and Virtual Agent/AI Ops components; analyze platform incidents and defects to root cause; and implement fixes through ChangeLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 02 Oct 2026
Tier I Service Desk Agent
Company: Empower AI Inc. |
: Description Empower AI is seeking an experienced Tier I Service Desk Agent to analyze and resolve complex IT incidents and service... is measured on First Contact Resolution, SLA and XLA adherence, and ticket quality. This is a salaried, FLSA-exempt positionLocation: Quantico, VA, USA
| Salary: US$69890 per year | Date posted: 02 Oct 2026
Tier 0 / Deflection Content Analyst
Company: Empower AI Inc. |
. JOB DUTIES: Analyze Virtual Agent conversation logs, fallback and abandonment rates, portal search terms, and Tier I ticket... 13,000 users. Sitting inside the Service Desk and drawing on Tier I experience, the analyst analyzes ticket, chatbot, and searchLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Knowledge Center Team Lead
Company: Empower AI |
, and the KC agent creates and manages the ticket on their behalf. The Team Lead owns real-time team performance against SLAs... and XLAs, coaches agents on external-user handling and manual ticket creation, enforces the email-based Customer-ConfirmedLocation: Reston, VA - Diss, Norfolk, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Customer Support Technical Lead (dep Cs Lead)
Company: Empower AI Inc. |
implementing AI-enabled Tier 0 capabilities (ServiceNow Virtual Agent, AI Ops) and measuring ticket deflection and XLAs...-ticket AQLs, CSAT, and Customer Effort Score, and direct corrective action when metrics trend toward thresholds. DirectLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Mobile Telecommunications Team Lead
Company: Empower AI Inc. |
and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket Closure process. Manage.... Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Quantico, VA, USA
| Salary: US$75430 per year | Date posted: 02 Oct 2026
Software Engineer
Company: Empower AI Inc. |
with the Government-prioritized backlog. Implement and sustain the enterprise ticket lifecycle workflows, including the... Customer-Confirmed Ticket Closure process ("Resolved - Awaiting Customer Confirmation" status, automated notifications, ConfirmLocation: Quantico, VA, USA
| Salary: US$96050 per year | Date posted: 02 Oct 2026
Mobile Device Specialist
Company: Empower AI Inc. |
, and hardware failures, following the Customer-Confirmed Ticket Closure process. Manage vendor accounts with mobile service... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Quantico, VA, USA
| Salary: US$75430 per year | Date posted: 02 Oct 2026
Knowledge Center Tier I Agent
Company: Empower AI |
: Description Empower AI is seeking a Knowledge Center Tier I Agent to analyze and resolve support requests from the external industry... email, public web form, and public chatbot; the agent determines the nature, impact, and priority of each request, createsLocation: Reston, VA - Diss, Norfolk, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Knowledge Center Deputy Lead
Company: Empower AI |
, and the KC agent creates and manages the ticket on their behalf. The Deputy Lead owns special projects and coordinates... Agent, automated password reset) and measuring ticket deflection. Experience supporting external customer help desksLocation: Reston, VA - Diss, Norfolk, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Tier I Service Desk Agent (extended Hours)
Company: Empower AI Inc. |
: Description Empower AI is seeking an experienced Tier I Service Desk Agent (Extended Hours) to analyze and resolve complex IT incidents... is measured on First Contact Resolution, SLA and XLA adherence, and ticket quality. This is a salaried, FLSA-exempt positionLocation: Reston, VA, USA
| Salary: unspecified | Date posted: 02 Oct 2026
Extended Hours Shift Lead
Company: Empower AI Inc. |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external...-Confirmed Ticket Closure process apply equally overnight and on weekends. The Shift Lead directly supervises a remote teamLocation: Quantico, VA, USA
| Salary: US$79390 per year | Date posted: 02 Oct 2026
Automation Engineer (tier 0 Self-service And Rpa)
Company: Empower AI Inc. |
, IntegrationHub, Virtual Agent, AI Ops, Predictive Intelligence) that automates ticket intake, categorization, routing, fulfillment..., including AI-driven Tier 0 self-service (ServiceNow Virtual Agent, AI Ops, Active Directory orchestration for password resetsLocation: Quantico, VA, USA
| Salary: US$79390 per year | Date posted: 01 Oct 2026
Sharepoint / Web Developer
Company: Empower AI Inc. |
, and follow the Customer-Confirmed Ticket Closure process. Maintain technical documentation, solution designs, and data.... Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 01 Oct 2026
Tier I Service Desk Agent (junior, Extended Hours)
Company: Empower AI Inc. |
: Description Empower AI is seeking a motivated Tier I Service Desk Agent (Junior, Extended Hours) to analyze and resolve IT incidents... Ticket Closure process, and document resolutions clearly for reuse by other analysts. Assess the age and risk of itemsLocation: Reston, VA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
teams by phone, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Stafford, VA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Field Support Technician I
Company: Empower AI Inc. |
, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25% of the time) with pre...: Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Alexandria, VA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: Empower AI Inc. |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Alexandria, VA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Tier I Service Desk Agent
Company: NCI Information Systems |
Description Empower AI is seeking an experienced Tier I Service Desk Agent to analyze and resolve complex IT.... Performance is measured on First Contact Resolution, SLA and XLA adherence, and ticket quality. This is a salaried, FLSA-exemptLocation: Quantico, VA, USA
| Salary: US$69890 per year | Date posted: 01 Oct 2026
Qa / Test Engineer (itsm Platform)
Company: NCI Information Systems |
, and end-to-end testing of applications, workflows (including the Customer-Confirmed Ticket Closure process), Service Catalog..., or CompTIA Security+ CE. Experience testing ServiceNow applications, Service Portal, Virtual Agent, and integrationsLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Automation Engineer (tier 0 Self-service And Rpa)
Company: NCI Information Systems |
, IntegrationHub, Virtual Agent, AI Ops, Predictive Intelligence) that automates ticket intake, categorization, routing, fulfillment... automation across all support tiers, including AI-driven Tier 0 self-service (ServiceNow Virtual Agent, AI Ops, Active DirectoryLocation: Quantico, VA, USA
| Salary: US$79390 per year | Date posted: 01 Oct 2026
Knowledge Center Escalation Coordinator
Company: NCI Information Systems |
) of a Department of War agency. External users cannot see internal systems, so when a Tier I KC agent cannot resolve an issue, the... Coordinator determines the correct resolver group, ensures the ticket is complete and correctly prioritized, tracks itLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Tier I Service Desk Agent (junior)
Company: NCI Information Systems |
Description Empower AI is seeking a motivated Tier I Service Desk Agent (Junior) to analyze and resolve IT incidents... Confirmation" status under the Customer-Confirmed Ticket Closure process, and document resolutions clearly for reuseLocation: Quantico, VA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Knowledge Analyst / Technical Writer
Company: NCI Information Systems |
13,000 users. Within the Knowledge Management program, the analyst analyzes ticket, search, and article-feedback data to identify... under the KM governance and quality framework; contributes Virtual Agent (chatbot) content; and also produces and edits formalLocation: Quantico, VA, USA
| Salary: US$65600 per year | Date posted: 01 Oct 2026
Senior Tier I Agent (quality And Mentoring)
Company: NCI Information Systems |
Description Empower AI is seeking a Senior Tier I Agent (Quality and Mentoring) to serve as the senior technical...-time contact volumes and ticket aging, rebalance work across analysts, and direct actions to protect PL1-PL4 SLAs, First