Ticket Agent jobs in delaware state USA
5 ticket agent jobs found in delaware state: showing 1 - 5
Service Desk Manager - Cloud Contact Center, Itil4, Servicenow, Jira
Company: Maximus |
). - Develop and maintain processes and procedures that dictate Help Desk ticket responses. - Manage process of all local... agreements (SLAs). - Track trends in ticket data to predict issues, and put corrective actions in place. - Make sure staffLocation: Wilmington, DE, USA
| Salary: unspecified | Date posted: 07 Nov 2026
Service Desk Manager - Cloud Contact Center, Itil4, Servicenow, Jira
Company: Maximus |
). - Develop and maintain processes and procedures that dictate Help Desk ticket responses. - Manage process of all local... agreements (SLAs). - Track trends in ticket data to predict issues, and put corrective actions in place. - Make sure staffLocation: Dover, DE, USA
| Salary: unspecified | Date posted: 07 Nov 2026
Sr. Sys Engineer
Company: Berkley |
, and agent/supervisor configuration. Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API... between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identityLocation: Wilmington, DE, USA
| Salary: unspecified | Date posted: 07 Nov 2026
Systems Engineer Ii
Company: Berkley |
agent lifecycle, publishing channels, authentication, analytics, capacity and Copilot Credits consumption, and licensing... processes. Monitor and manage ticket queues, provide technical support and guidance to makers and end users, and troubleshootLocation: Wilmington, DE, USA
| Salary: unspecified | Date posted: 07 Nov 2026
Cloud Security & Automation Engineer
Company: Berkley |
, and Infrastructure as Code. Automate asset onboarding, policy deployment, enrichment, ticket routing, evidence collection, remediation... and policy-as-code technologies such as Terraform, Bicep, ARM templates, CloudFormation, Open Policy Agent, or equivalent