Ticket Agent jobs in USA
613 ticket agent jobs found: showing 201 - 250
Product Support Agent Iv
Company: RealPage, Inc. |
Prebill Approval Billing Change Submission SLA Default/Re-Use Reduction Rate 2. Case and Ticket Management... & Documentation Case/Ticket (Salesforce, PME, SR and MS CRM) Response SLA Case Aging (older than 5 days) Documentation AccuracyLocation: Richardson, TX, USA
| Salary: US$62900 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Mount Laurel, NJ, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Extended Weekend Service Agent
Company: SAIC |
in everything we do, supporting our clients across multiple channels including phone, text chat, and ticket requests. As an Extended Weekend Service... Agent, you will serve as the first point of contact, responsible for ensuring that professional support and responseLocation: USA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Servicenow Developer
Company: NCI Information Systems |
work to stakeholders for formal acceptance. The role also implements the ticket workflows at the heart of the program..., including the Customer-Confirmed Ticket Closure process. This is a salaried, FLSA-exempt positionLocation: Quantico, VA, USA
| Salary: US$96050 per year | Date posted: 01 Oct 2026
Field Support Technician I
Company: NCI Information Systems |
, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25% of the time) with pre...: Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Alexandria, VA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
F9 Passenger Service Agent (full - Time)
Company: Menzies Aviation |
are provided to each passenger for the assigned charter flight. Verify ticket and seat reservations. Match manifest to on-boardLocation: Tampa, FL, USA
| Salary: US$16 per hour | Date posted: 01 Oct 2026
Tier I Service Desk Agent (junior)
Company: NCI Information Systems |
Description Empower AI is seeking a motivated Tier I Service Desk Agent (Junior) to analyze and resolve IT incidents... Confirmation" status under the Customer-Confirmed Ticket Closure process, and document resolutions clearly for reuseLocation: Quantico, VA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Knowledge Center Tier 0 / Knowledge Analyst
Company: NCI Information Systems |
issues (e.g., DISS, NISS, NBIS) without contacting the Knowledge Center. The analyst analyzes KC ticket, chatbot, and web... ticket categories, public chatbot conversation logs, and web-form submissions by application to determine which external-userLocation: Quantico, VA, USA
| Salary: US$65600 per year | Date posted: 01 Oct 2026
Knowledge Center Deputy Lead
Company: NCI Information Systems |
form, and public chatbot, and the KC agent creates and manages the ticket on their behalf. The Deputy Lead owns special... capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting externalLocation: USA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Mobile Telecommunications Team Lead
Company: NCI Information Systems |
, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket Closure process.... Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Quantico, VA, USA
| Salary: US$75430 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
and printer vulnerabilities, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions..., Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multiple securityLocation: San Diego, CA, USA
| Salary: US$54700 per year | Date posted: 01 Oct 2026
Field Support Technician - Printer Support
Company: NCI Information Systems |
, redeployment, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation... independently at remote sites with minimal on-site supervision while coordinating with remote teams by phone, chat, and ticketLocation: Boyers, PA, USA
| Salary: US$63540 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Alexandria, VA, USA
| Salary: US$57470 per year | Date posted: 30 Sep 2026
Mobile Device Field Technican
Company: NCI Information Systems |
, email/application access, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket... Agent) or a comparable enterprise ITSM platform. Familiarity with wireless expense management tools and Power BI reportingLocation: San Diego, CA, USA
| Salary: US$69890 per year | Date posted: 30 Sep 2026
Deskside Technician (rkb) (journeyman)
Company: NCI Information Systems |
, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions.... Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Quantico, VA, USA
| Salary: US$57470 per year | Date posted: 30 Sep 2026
Servicenow System Administrator
Company: NCI Information Systems |
the Customer-Confirmed Ticket Closure process, AI-enabled Tier 0, and the performance data feeding the Customer Support..., and Virtual Agent/AI Ops components; analyze platform incidents and defects to root cause; and implement fixes through ChangeLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 30 Sep 2026
Extended Hours Shift Lead
Company: NCI Information Systems |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... Customer-Confirmed Ticket Closure process apply equally overnight and on weekends. The Shift Lead directly supervises a remoteLocation: Quantico, VA, USA
| Salary: US$79390 per year | Date posted: 30 Sep 2026
Marketing Operations Engineer
Company: AI Fund |
arriving null, two dashboards that stopped agreeing. Design for verification, not just output. An agent reporting confidently... on bad data is worse than no agent, so the evals ship with the workflow. Build tooling that makes routine work self-serviceLocation: Mountain View, CA, USA
| Salary: US$150000 - 175000 per year | Date posted: 30 Sep 2026
Experienced Engineer, Data & Quality
Company: Johnson & Johnson |
Maintenance and R&D Support within Knowledge Management councils and governance forums. Partner with AI, Copilot, and Agent... and systemic risks. Identify ticket patterns that should trigger Problem Management investigations and chronic problemLocation: Raritan, NJ, USA
| Salary: US$79000 - 127075 per year | Date posted: 30 Sep 2026
Software Engineer
Company: NCI Information Systems |
with the Government-prioritized backlog. Implement and sustain the enterprise ticket lifecycle workflows, including the... Customer-Confirmed Ticket Closure process ("Resolved - Awaiting Customer Confirmation" status, automated notifications, ConfirmLocation: Quantico, VA, USA
| Salary: US$96050 per year | Date posted: 30 Sep 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
and printer vulnerabilities, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions..., Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multiple securityLocation: Farmers Branch, TX, USA
| Salary: US$54700 per year | Date posted: 30 Sep 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
and printer vulnerabilities, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions..., Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multiple securityLocation: Herndon, VA, USA
| Salary: US$60780 per year | Date posted: 30 Sep 2026
Mobile Device Field Technician
Company: NCI Information Systems |
, email/application access, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket... Agent) or a comparable enterprise ITSM platform. Familiarity with wireless expense management tools and Power BI reportingLocation: Andover, MA, USA
| Salary: US$60780 per year | Date posted: 30 Sep 2026
Business Analyst (hybrid)
Company: Utica National Insurance |
. Our Mission is to continually meet the needs of our policyholders, agent/customers and employees resulting in sustainable... processing. Working with business partners and/or Information Technology, define and document ticket or project objectivesLocation: New Hartford, NY, USA
| Salary: US$64000 - 75000 per year | Date posted: 30 Sep 2026
Customer Service Agent - Lbb (part-time)
Company: Southwest Airlines |
that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, youll work at the ticket counter, gate area... by phone, virtually, and/or inperson and not selected for the Customer Service Agent position at LBB within the last 12 monthsLocation: Lubbock, TX, USA
| Salary: US$20.22 per hour | Date posted: 30 Sep 2026
Service Desk Shift Lead
Company: NCI Information Systems |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... every ticket follows the Customer-Confirmed Ticket Closure process. This is a hands-on leadership role that combines peopleLocation: Quantico, VA, USA
| Salary: US$82980 per year | Date posted: 30 Sep 2026
Tier 0 / Deflection Content Analyst
Company: NCI Information Systems |
with approximately 13,000 users. Sitting inside the Service Desk and drawing on Tier I experience, the analyst analyzes ticket, chatbot..., and search data to find what users are asking that Tier 0 fails to resolve; designs and tunes ServiceNow Virtual AgentLocation: Quantico, VA, USA
| Salary: US$60780 per year | Date posted: 30 Sep 2026
Customer Service Agent Full Time
Company: American Airlines |
Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay... including any collective bargaining obligations. * Issue, reissue and refund passenger tickets Book, ticket and confirm flightLocation: Santa Ana, CA, USA
| Salary: US$20.23 per hour | Date posted: 30 Sep 2026
Tier 2 Cloud Support
Company: Applied Research Associates |
of passion, freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested... with clear analysis and logs. 7. Balance fast-paced ticket resolution with long-term supportability through documentationLocation: Raleigh, NC, USA
| Salary: unspecified | Date posted: 30 Sep 2026
Deployment Strategist
Company: Salt Ai |
goes to scoping and direction, not ticket administration. You'll deliver highly technical projects on time, on budget... engineering model. Hands-on experience with AI/ML workflows, model deployment, or agent orchestration. * Track record turningLocation: Los Angeles, CA, USA
| Salary: US$160000 - 190000 per year | Date posted: 30 Sep 2026
Senior Reservations And Ticketing Agent-bos
Company: Qatar Airways |
We are currently recruiting for a Senior Reservations and Ticketing Agent in Boston, MA The successful applicant... minimum complaints. Support travel agents with seat confirmation and arrange VIP bookings/ticket queries. Show dedicationLocation: Boston, MA, USA
| Salary: unspecified | Date posted: 30 Sep 2026
Senior Agent Product Manager
Company: Raydar |
, while coordinating the teams responsible for delivering care. The role / why it matters As a Senior Agent Product Manager... such as dashboards, ticket systems, or reporting infrastructure, with working proficiency in SQL, Claude Code, Retool, or comparableLocation: New York City, NY, USA
| Salary: unspecified | Date posted: 30 Sep 2026
Senior Agent Product Manager
Company: Raydar |
, while coordinating the teams responsible for delivering care. The role / why it matters As a Senior Agent Product Manager... such as dashboards, ticket systems, or reporting infrastructure, with working proficiency in SQL, Claude Code, Retool, or comparableLocation: San Francisco, CA, USA
| Salary: unspecified | Date posted: 30 Sep 2026
Web Software Developer
Company: NCI Information Systems |
/ Employee Center), including the user-facing Confirm and Close / Reopen ticket actions, searchable knowledge, and automated...: searchable knowledge base presentation, automated request fulfillment flows, ticket status views, and the Confirm and CloseLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 30 Sep 2026
Tier I Service Desk Agent (junior, Extended Hours)
Company: NCI Information Systems |
Description Empower AI is seeking a motivated Tier I Service Desk Agent (Junior, Extended Hours) to analyze... Confirmation" status under the Customer-Confirmed Ticket Closure process, and document resolutions clearly for reuseLocation: USA, USA
| Salary: US$57470 per year | Date posted: 30 Sep 2026
Deskside Technician (rkb) (journeyman) - Ts/sci Cleared
Company: NCI Information Systems |
, redeployment, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Quantico, VA, USA
| Salary: US$63540 per year | Date posted: 30 Sep 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Livonia, MI, USA
| Salary: US$57470 per year | Date posted: 30 Sep 2026
Mobile Device Field Technican
Company: NCI Information Systems |
, email/application access, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket... Agent) or a comparable enterprise ITSM platform. Familiarity with wireless expense management tools and Power BI reportingLocation: Boyers, PA, USA
| Salary: US$60780 per year | Date posted: 30 Sep 2026
Data Analyst
Company: Aditi Consulting |
of AI agent responses against defined guidelines and quality metrics, and to turn what you find into insights the team can act... data (error rates, disagreement, sample review). Comfort working in a documentation-and-ticket culture (guidelinesLocation: Seattle, WA, USA
| Salary: unspecified | Date posted: 30 Sep 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Phoenix, AZ, USA
| Salary: US$57470 per year | Date posted: 30 Sep 2026
Software Development Engineer, Devx Lift
Company: Amazon |
that great systems demand. A day in the life Your day starts with the team, not a ticket queue. We plan together, unblock... each other fast, and keep meetings light so builders spend their time building. You might spend the morning pairing with an AI agentLocation: Raleigh, NC, USA
| Salary: unspecified | Date posted: 30 Sep 2026
Customer Service Agent Part Time
Company: American Airlines |
Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay... including any collective bargaining obligations. * Issue, reissue and refund passenger tickets Book, ticket and confirm flightLocation: Reno, NV, USA
| Salary: US$20.23 per hour | Date posted: 30 Sep 2026
Senior Director, Cloud Platforms
Company: Magnit |
teams as its customers not as a ticket queue. Deliver golden paths for service creation, CI/CD, secrets, observability... existing Datadog usage), including agent fleet management, telemetry governance, and cost control. Move the organizationLocation: USA, USA
| Salary: unspecified | Date posted: 30 Sep 2026
Staff Product Manager, Operations Systems
Company: Vida |
, and a few people who know where everything lives. When a link breaks, a member waits, a support agent files a ticket, and an engineer... their replacements. Give operations teams visibility. Shape internal tools that let a support agent open a member recordLocation: USA, USA
| Salary: US$180000 - 200000 per year | Date posted: 30 Sep 2026
Manager, Technical Operations
Company: FOX |
and live-agent interactions Manage market-specific technical vendors and third-party partners, including performance... Oversee task and ticket management to support project tracking, prioritization, and delivery Maintain thorough documentationLocation: Los Angeles, CA, USA
| Salary: US$128000 - 147000 per year | Date posted: 30 Sep 2026
Call Center Supervisor (swing Shift)
Company: Koniag Government Services |
. Monitor daily call volumes, ticket queues, and agent performance metrics, taking immediate action to address deviations... tools, and relevant policies. Review and evaluate agent interactions including call recordings, ticket documentationLocation: Nashville, TN, USA
| Salary: unspecified | Date posted: 30 Sep 2026
Technical Services Engineer
Company: HealthEdge |
ticket volume and increase efficiency. Build proactive monitoring and alerting capabilities. Required Technical Skills... SQL Server Agent IIS / Windows Server Support & Operations Tools Application Log Analysis Jira ServiceNowLocation: USA, USA
| Salary: US$100000 - 110000 per year | Date posted: 30 Sep 2026
Director, Customer Support
Company: Wheel Health |
time, response time, ticket volume per agent, deflection rate, CSAT/NPS) and report on ROI to the executive team... experience evaluating or deploying AI-powered support tools (e.g., conversational AI, automated ticket routing, agent-assistLocation: USA, USA
| Salary: US$126000 - 179300 per year | Date posted: 30 Sep 2026
It Service Engineer Ii
Company: Executech |
and security tooling triage (agent health, failed jobs, initial containment actions per incident SOP). PSA/RMM improvements...% billable efficiency (rolling 90-day). Ticket quality: meets documentation/time-entry standards; participates in QA audits. QALocation: Seattle, WA, USA
| Salary: unspecified | Date posted: 30 Sep 2026
Cloud Security & Automation Engineer
Company: Berkley |
, and Infrastructure as Code. Automate asset onboarding, policy deployment, enrichment, ticket routing, evidence collection, remediation... and policy-as-code technologies such as Terraform, Bicep, ARM templates, CloudFormation, Open Policy Agent, or equivalent