Ticket Agent jobs in virginia state USA
99 ticket agent jobs found in virginia state: showing 51 - 99
Sharepoint / Web Developer
Company: NCI Information Systems |
-user guidance on platform capabilities, and follow the Customer-Confirmed Ticket Closure process. Maintain technical..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Familiarity with ServiceNowLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 01 Oct 2026
Senior Tier I Agent (quality And Mentoring)
Company: NCI Information Systems |
Description Empower AI is seeking a Senior Tier I Agent (Quality and Mentoring) to serve as the senior technical...-time contact volumes and ticket aging, rebalance work across analysts, and direct actions to protect PL1-PL4 SLAs, FirstLocation: Quantico, VA, USA
| Salary: US$75430 per year | Date posted: 01 Oct 2026
Ux / Service Portal Designer
Company: NCI Information Systems |
fulfillment flows, and the user-facing Confirm and Close / Reopen ticket actions. Plan and conduct user research using...-appropriate, Section 508-compliant interfaces, wireframes, prototypes, and design systems for the Service Portal, Virtual AgentLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 01 Oct 2026
Qa / Test Engineer (itsm Platform)
Company: NCI Information Systems |
, and end-to-end testing of applications, workflows (including the Customer-Confirmed Ticket Closure process), Service Catalog..., or CompTIA Security+ CE. Experience testing ServiceNow applications, Service Portal, Virtual Agent, and integrationsLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Knowledge Management Lead
Company: NCI Information Systems |
-service, and is accountable for meeting the annual Year-Over-Year Ticket Deflection target and improving First Contact... across all support teams, and integrates KM with the CX Roadmap, the Service Portal, and the Virtual Agent. This is a salaried, FLSALocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Virginia Beach, VA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Service Desk Supervisor (request Fulfillment)
Company: NCI Information Systems |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... against SLAs and XLAs, drives First Contact Resolution and Tier 0 deflection, and ensures every ticket follows the CustomerLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Automation Engineer (tier 0 Self-service And Rpa)
Company: NCI Information Systems |
, IntegrationHub, Virtual Agent, AI Ops, Predictive Intelligence) that automates ticket intake, categorization, routing, fulfillment... automation across all support tiers, including AI-driven Tier 0 self-service (ServiceNow Virtual Agent, AI Ops, Active DirectoryLocation: Quantico, VA, USA
| Salary: US$79390 per year | Date posted: 01 Oct 2026
Knowledge Center Lead
Company: NCI Information Systems |
implementing AI-enabled Tier 0 capabilities (ServiceNow Virtual Agent, AI Ops) and measuring ticket deflection and XLAs... tickets on users' behalf, and runs an email-based Customer-Confirmed Ticket Closure process. The Lead owns KC performanceLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Knowledge Center Escalation Coordinator
Company: NCI Information Systems |
) of a Department of War agency. External users cannot see internal systems, so when a Tier I KC agent cannot resolve an issue, the... Coordinator determines the correct resolver group, ensures the ticket is complete and correctly prioritized, tracks itLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Tier I Service Desk Agent
Company: NCI Information Systems |
Description Empower AI is seeking an experienced Tier I Service Desk Agent to analyze and resolve complex IT.... Performance is measured on First Contact Resolution, SLA and XLA adherence, and ticket quality. This is a salaried, FLSA-exemptLocation: Quantico, VA, USA
| Salary: US$69890 per year | Date posted: 01 Oct 2026
Knowledge Center Shift Supervisor
Company: NCI Information Systems |
, and public chatbot, and the KC agent creates and manages the ticket on their behalf. The Supervisor owns real-time shift... Agent, automated password reset) and measuring ticket deflection. Experience supporting external customer help desksLocation: Quantico, VA, USA
| Salary: US$79390 per year | Date posted: 01 Oct 2026
Customer Support Technical Lead (dep Cs Lead)
Company: NCI Information Systems |
implementing AI-enabled Tier 0 capabilities (ServiceNow Virtual Agent, AI Ops) and measuring ticket deflection and XLAs...-ticket AQLs, CSAT, and Customer Effort Score, and direct corrective action when metrics trend toward thresholds. DirectLocation: Quantico, VA, USA
| Salary: unspecified | Date posted: 01 Oct 2026
Service Desk Lead
Company: NCI Information Systems |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... every ticket follows the Customer-Confirmed Ticket Closure process. This is a hands-on leadership role that combines peopleLocation: Quantico, VA, USA
| Salary: US$72160 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
teams by phone, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Stafford, VA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Servicenow Developer
Company: NCI Information Systems |
work to stakeholders for formal acceptance. The role also implements the ticket workflows at the heart of the program..., including the Customer-Confirmed Ticket Closure process. This is a salaried, FLSA-exempt positionLocation: Quantico, VA, USA
| Salary: US$96050 per year | Date posted: 01 Oct 2026
Field Support Technician I
Company: NCI Information Systems |
, chat, and ticket. Valid driver's license and ability to travel within the assigned region (up to 25% of the time) with pre...: Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Alexandria, VA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Tier I Service Desk Agent (junior)
Company: NCI Information Systems |
Description Empower AI is seeking a motivated Tier I Service Desk Agent (Junior) to analyze and resolve IT incidents... Confirmation" status under the Customer-Confirmed Ticket Closure process, and document resolutions clearly for reuseLocation: Quantico, VA, USA
| Salary: US$57470 per year | Date posted: 01 Oct 2026
Knowledge Center Tier 0 / Knowledge Analyst
Company: NCI Information Systems |
issues (e.g., DISS, NISS, NBIS) without contacting the Knowledge Center. The analyst analyzes KC ticket, chatbot, and web... ticket categories, public chatbot conversation logs, and web-form submissions by application to determine which external-userLocation: Quantico, VA, USA
| Salary: US$65600 per year | Date posted: 01 Oct 2026
Mobile Telecommunications Team Lead
Company: NCI Information Systems |
, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket Closure process.... Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Quantico, VA, USA
| Salary: US$75430 per year | Date posted: 01 Oct 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
on-site supervision while coordinating with remote teams by phone, chat, and ticket. Valid driver's license and ability..., knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multipleLocation: Alexandria, VA, USA
| Salary: US$57470 per year | Date posted: 30 Sep 2026
Deskside Technician (rkb) (journeyman)
Company: NCI Information Systems |
, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions.... Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSMLocation: Quantico, VA, USA
| Salary: US$57470 per year | Date posted: 30 Sep 2026
Servicenow System Administrator
Company: NCI Information Systems |
the Customer-Confirmed Ticket Closure process, AI-enabled Tier 0, and the performance data feeding the Customer Support..., and Virtual Agent/AI Ops components; analyze platform incidents and defects to root cause; and implement fixes through ChangeLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 30 Sep 2026
Extended Hours Shift Lead
Company: NCI Information Systems |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... Customer-Confirmed Ticket Closure process apply equally overnight and on weekends. The Shift Lead directly supervises a remoteLocation: Quantico, VA, USA
| Salary: US$79390 per year | Date posted: 30 Sep 2026
Software Engineer
Company: NCI Information Systems |
with the Government-prioritized backlog. Implement and sustain the enterprise ticket lifecycle workflows, including the... Customer-Confirmed Ticket Closure process ("Resolved - Awaiting Customer Confirmation" status, automated notifications, ConfirmLocation: Quantico, VA, USA
| Salary: US$96050 per year | Date posted: 30 Sep 2026
Field Support Technician - Onsite Anchor
Company: NCI Information Systems |
and printer vulnerabilities, and execute the Customer-Confirmed Ticket Closure process with complete documentation of decisions..., Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform. Experience working across multiple securityLocation: Herndon, VA, USA
| Salary: US$60780 per year | Date posted: 30 Sep 2026
Service Desk Shift Lead
Company: NCI Information Systems |
capabilities (chatbots, Virtual Agent, automated password reset) and measuring ticket deflection. Experience supporting external... every ticket follows the Customer-Confirmed Ticket Closure process. This is a hands-on leadership role that combines peopleLocation: Quantico, VA, USA
| Salary: US$82980 per year | Date posted: 30 Sep 2026
Tier 0 / Deflection Content Analyst
Company: NCI Information Systems |
with approximately 13,000 users. Sitting inside the Service Desk and drawing on Tier I experience, the analyst analyzes ticket, chatbot..., and search data to find what users are asking that Tier 0 fails to resolve; designs and tunes ServiceNow Virtual AgentLocation: Quantico, VA, USA
| Salary: US$60780 per year | Date posted: 30 Sep 2026
Web Software Developer
Company: NCI Information Systems |
/ Employee Center), including the user-facing Confirm and Close / Reopen ticket actions, searchable knowledge, and automated...: searchable knowledge base presentation, automated request fulfillment flows, ticket status views, and the Confirm and CloseLocation: Quantico, VA, USA
| Salary: US$87320 per year | Date posted: 30 Sep 2026
Deskside Technician (rkb) (journeyman) - Ts/sci Cleared
Company: NCI Information Systems |
, redeployment, and disposition actions, and execute the Customer-Confirmed Ticket Closure process with complete documentation... ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platformLocation: Quantico, VA, USA
| Salary: US$63540 per year | Date posted: 30 Sep 2026
Systems Engineer (servicenow)
Company: Dezign Concepts |
and other RMF systems. Virtual Agent or chat-to-ticket optimization; role-based training for end users, fulfillment teams, RMFLocation: Springfield, VA, USA
| Salary: unspecified | Date posted: 29 Sep 2026
Service Desk Technical Lead/onsite Support
Company: Leidos |
with training sessions and performance progression Prepare for, lead, and follow-up on technical training sessions Track agent... performance Assist Supervisor with ticket analysis Research mishandled tickets that get sent back to the team ProvideLocation: Norfolk, VA, USA
| Salary: US$36 per hour | Date posted: 25 Sep 2026
Service Desk Technical Lead/onsite Support
Company: Leidos |
progression Prepare for, lead, and follow-up on technical training sessions Track agent performance Assist Supervisor... with ticket analysis Research mishandled tickets that get sent back to the team Provide escalation follow-up Mentor and provideLocation: Norfolk, VA, USA
| Salary: US$36 per hour | Date posted: 25 Sep 2026
Tier 1 Service Desk Specialist
Company: IQUASAR LLC |
, record the request, and attempt resolution. If the agent handling the request cannot resolve the issue, escalate the ticket...-Remote Role Specific Duties/ Role Responsibilities: Ticket Creation and Handling: Receive calls made to a single phoneLocation: Sterling, VA, USA
| Salary: US$21 - 24 per hour | Date posted: 22 Sep 2026
Senior Manager, Contact Center & Customer Support, Amazon Travel And Events
Company: Amazon |
leveraging world-class solutions including the telephony platform, case/ticket management systems, workforce management tools..., and AI-enabled support. - Drive the agent-assist technology roadmap including AI-generated summaries, real-time suggestionsLocation: Arlington, VA, USA
| Salary: unspecified | Date posted: 22 Sep 2026
Systems Engineer Ii
Company: Anaplan |
ticket queues (e.g., Jira Service Management, ServiceNow), managing incident escalations, and working with ITOM monitoring... into corporate IT workflows, or orchestrating multi-agent systems. Advanced IAM Knowledge: Exposure to Okta Identity Governance (IGALocation: Reston, VA, USA
| Salary: US$106000 - 152000 per year | Date posted: 18 Sep 2026
Iam Ai Automation Engineer/architect – Ai Enablement And Sailpoint
Company: InterSources |
ARE OPEN AND NO SPECIFIC AI TECHNOLOGY IS REQUIRED BUT THEY DO USE Microsoft Agent 365. ****CANDIDATES MUST HAVE GOOD TENURE... access-review assistance, ticket summarization, audit-evidence collection, knowledge retrieval, documentationLocation: Wilmington, DE - Manassas, VA, USA
| Salary: unspecified | Date posted: 18 Sep 2026
Part- Time Customer Service Agent - Ric Airport
Company: PrimeFlight Aviation Services |
Description : WHERE FRIENDLY TAKES FLIGHT BECOME A CUSTOMER SERVICE AGENT TODAY! Interested in working... Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This roleLocation: Richmond, VA, USA
| Salary: US$15 per hour | Date posted: 18 Sep 2026
Cybersecurity Engineer
Company: Workday |
of the agent, eval, and application work that Workday's Active Defense charter runs on. You'll spend most of your time... engineering the layer partners actually use - eval harnesses, agent scaffolds, schemas, and application UIs on top of securityLocation: Reston, VA, USA
| Salary: US$124000 - 186000 per year | Date posted: 17 Sep 2026
Commerce & Loyalty Operations Associate
Company: ID.me |
. Help improve the Shop Operations AI agent and automated quality-assurance workflows by providing subject-matter expertise..., or a related operational role. Experience managing a shared inbox, ticket queue, or centralized request channel. Strong attentionLocation: California - McLean, VA, USA
| Salary: US$85000 - 95000 per year | Date posted: 16 Sep 2026
Software Development Engineer, Leo Security
Company: Amazon |
ticket and automate away its root cause so no one handles it again. You will obsess over the two latencies that define the... processing systems - - Experience building systems that integrate with LLM APIs or agent frameworks - - Experience with graphLocation: Arlington, VA, USA
| Salary: unspecified | Date posted: 12 Sep 2026
Chef De Cuisine
Company: Colonial Williamsburg Foundation |
Service Managers. Oversees production of all prep items ensuring recipe adherence, ticket times, and food production meet... presentation. Works in corporation with purchasing agent to insure the freshest and cost effective ingredients are present in theLocation: Williamsburg, VA, USA
| Salary: unspecified | Date posted: 04 Sep 2026
Help Desk Supervisor
Company: Chenega |
. Conduct regular quality assurance reviews, ticket audits, and coaching sessions to improve customer service, technical... improvement initiatives to support mission success. Monitor agent availability, productive status, and contact volume to ensureLocation: Ashburn, VA, USA
| Salary: unspecified | Date posted: 25 Aug 2026
Help Desk Specialist
Company: Chenega |
number, live agent chat, self-service tickets, and emails. Record all technology incidents/service requests in ServiceNow..., troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devicesLocation: Ashburn, VA, USA
| Salary: US$17 per hour | Date posted: 25 Aug 2026
Sous Chef
Company: Colonial Williamsburg Foundation |
, in cooperation with the Guest Service Managers Oversee production of all prep items ensuring recipe adherence, ticket times... to the recipe cards and plate presentation. Work in corporation with purchasing agent to insure the freshest and costLocation: Williamsburg, VA, USA
| Salary: US$45000 - 65000 per year | Date posted: 22 Aug 2026
Enterprise Help Desk (ehd) Agent, Tier 1
Company: Leidos |
1 Agent to join our team on a high-impact government contract for the US Department of the Airforce (DAF). This position... expands the current EHD team to meet growing mission requirements and support needs. The Tier 1 Agent will deliver front lineLocation: Lorton, VA, USA
| Salary: unspecified | Date posted: 21 Aug 2026
Help Desk Specialist I – Tier 1
Company: Chenega |
and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self..., and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printersLocation: Ashburn, VA, USA
| Salary: unspecified | Date posted: 19 Aug 2026
Senior Technical Product Manager - Capital One Travel Platform
Company: Capital One |
to drive that work as a product leader rather than execute it ticket by ticket. The Platform Team's mandate is broad... working in an AI agent environment where autonomous workflows are part of the toolkit. Delivers Business Results. FocusesLocation: McLean, VA - New York City, NY, USA
| Salary: unspecified | Date posted: 15 Aug 2026
Systems & Network Administrator
Company: Apogee Engineering, LLC |
trouble ticket log, including status monitoring and metrics reporting for the Monthly Status Report (MSR) Systems & Network... and closure of all office taskings. Serve as the Organizational Messaging Services POC (OMPAC) Trusted Agent (TA) and Open Mission