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Workforce Management Optimization Analyst


Job position: Workforce Management Optimization Analyst, Chattanooga, TN, USA

and assess the effectiveness of IVR Automation and Call Routing processes and identify opportunities for improvements... either in customer experience or efficiency of staffing Identify call drivers and assess opportunities for process automation, full.....

Job Location: Chattanooga, TN, USA

Salary: $49626.02 - 66168.33 per year

Company: HomeServe

Job posted: 22 Dec 2024

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