Senior Consultant - Quality Analyst - Geneva, Switzerland
Job position: Senior Consultant - Quality Analyst - Geneva, Switzerland, Geneva, IA - Switzerland, USA
and analyzing metrics like ticket reassignment rates and service quality benchmarks, promoting data transparency and value...: Drive ongoing updates in KB articles and training materials, applying data insights to foster L1 agent alignment.....
Job Location: Geneva, IA - Switzerland, USASalary: unspecified
Company: Infosys
Job posted: 17 Jan 2025
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