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Sr Forecasting & Workforce Planning Analyst


Job position: Sr Forecasting & Workforce Planning Analyst, Oklahoma City, OK, USA

, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center... performance. - Create and design ad hoc reports using SQL and other software languages for data analysis pertaining to agent.....

Job Location: Oklahoma City, OK, USA

Salary: unspecified

Company: Maximus

Job posted: 23 Mar 2024

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