Patient Access Representative - LCMC Health Westpark Campus
LCMC Health
- New Orleans, LA
- Permanent
- Full-time
- Provides Assistance to Patients:
- Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.
- Analyzes current patient information to determine if an account already exists so as not to duplicate records
- Creates an account for all patients who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy.
- Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized.
- Activates scheduled accounts that have been set-up for the patient according to the registration policy.
- Initiates bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc.
- Assists patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with the providers, securing grants/resources with external sources (Drug Therapy Reimbursement) and when necessary, makes appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid. * Completes the patient registration and admissions process and ensures all required forms are completed and other paperwork / documents are gathered and accurate:- Requests and documents patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information and validates against current system
- Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application
- Scans ID, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy
- Performs insurance verification tasks, including: running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe
- Contacts case management and/or provider to assist with appropriate department placement for clinical services
- Analyzes physician’s order for proper bed placement functions per policy when necessary * Performs financial analysis of each case and informs patient of financial responsibility:- Informs patient/guarantor of liability due, including prior balances and estimates for scheduled service
- Attempts to collect payment
- Refers to financial counseling as needed
- Maximizes point-of-service collection, meeting established registration collection goals * Provides excellent customer service to all patients, guests and family members:- Promotes a customer centered experience by performing all functions in a warm and courteous
- manner to patients, family members, providers, and all visitors of the organization.
- Answers incoming calls and transfers calls to appropriate areas of department/clinic/hospital.
- Provides directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area.
- Schedules and reschedules appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for servicesThe Must-HavesMinimum:
- 2 Years of Experience in Customer Service/ Healthcare.
- High School Diploma/ GED or Equivalent Or 2 Years of applicable experience in lieu of education
- Deliver healthcare with heart.
- Give people a reason to smile.
- Put a little love in your work.
- Be honest and real, but with compassion.
- Bring some lagniappe into everything you do.
- Forget one-size-fits-all, think one-of-a-kind care.
- See opportunities, not problems – it’s all about perspective.
- Cheerlead ideas, differences, and each other.
- Love what makes you, you - because we do