Service Advisor
Tom Kadlec Honda
- Rochester, MN
- Permanent
- Full-time
- A generous pay plan that includes the opportunity for bonuses
- A state-of-the-art facility
- Fully vested traditional and/or Roth IRA 401(k) with a company match
- Paid time off (PTO) such as sick days and vacation days
- Health, dental and vision insurance
- Employer paid life insurance
- Short-term and long-term disability
- 24/7 employee assistance programs (up to 10 sessions per year)
- Health savings account (HSA) and flexible spending account (FSA)
- Financial planning resources
- Identity theft protection and legal support
- On-going training opportunities
- Opportunity for advancement and professional development
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
- Being honest, transparent, a driven team player and owning it
- Putting people first
- Providing the highest quality environment and products
- Must have a valid driver's license
- Positive and friendly attitude
- Customer Service experience is preferred
- Above average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity