Furniture Project Manager
W.B. Mason
- New York City, NY
- $55,000-95,000 per year
- Permanent
- Full-time
- Lead point of contact for customer and all third party firms for all project communications
- Provide professional customer interface and client relations throughout project
- Responsible for customer sign-offs, approvals, and formal paperwork
- Project planning, ordering, coordination, and management
- Establish overall project scope and manage dealer/manufacturer team to ensure coordinated effort
- Develop order and install schedule based on overall project scope and customer's final move-in date requested
- Review project site, plans, product specifications for accuracy
- Review Manufacturer Order Acknowledgements for any discrepancies
- Provide single point of contact for, and coordinates with, client and all third party firms (A&D firm, contractor, cabling vendor, building manager, electrician and other trades, client's facility and IT groups, installers, etc.)
- Attend project meetings and maintain detailed project documentation/notes, including documentation of key project decisions and customer/project requests/revisions
- Provide timely, formal, written communications and all necessary reports throughout project to client, dealer, and project team
- Manage Order Acknowledgements, Installer Receiving Report, packing slips, plans, sign-offs and approvals, order PO#s and shipping order #s, and schedule and tracking information
- Review furniture plans and BOM/specifications for accuracy, completeness, and correct product application and pricing
- Direct order entry and/or coordinate with order entry team for order entry notes and line tagging
- Review ship dates for adherence to original requirements and provide schedule and updates to customer often
- Attend project install and work directly with installer to ensure correct staging and installation per the plan
- Note any product damage and work with manufacturer on corrective action
- Walk project and develop punch list; responsible for punch list resolution
- Confirm project completion and ensure all invoicing is timely and accurate
- Effective verbal and written communication skills
- Excellent interpersonal/customer service skills
- Must possess excellent time management skills
- Must be able to handle multiple projects with deadlines in a fast-paced environment
- Must exhibit a professional demeanor as well as using tact when dealing with others
- Excellent organizational skills required
- Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
- Knowledge of Gantt Charts, 20-20 Worksheet, and Photoshop preferred
- Ability to produce takeoffs, specifications, and order ready documentation if required
- Ability to analyze, plan, schedule, and implement project plans
W.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.