Rental Service Supervisor
Anderson Equipment Company
- Syracuse, NY
- Permanent
- Full-time
- Check in/out rentals, schedule techs for PMs, cleaning, minor repairs; ensure notes and flags are up to date and work orders are processed within time guidelines.
- Ensure Rental Agent and Service Manager are kept up to date on Rental Equipment status; advise manager promptly when a major repair is found.
- Check on machine and/or attachment availability for rental, sales; be back-up to rental calls.
- Prepare and complete performance reviews for technicians assigned to rental department.
- Open and close work orders for field and shop, assign work to mechanics as directed by the Service Manager and coordinate any attachments with Sales Support; review all parts/labor for invoicing.
- Generate sublet vendor pricing/quotes with best price and within service shop's schedule; follow-up on back-ordered parts.
- Provide Sales Reps, PSRs and customers with written estimates by looking up the parts, calculating the labor as directed by the Service Manager.
- Provide standard PM quotes for new machine sales and PSRs from rate database.
- Maintain customer contact before, during and after job completion as a shared responsibility with the Service Shop Manager; inform customer regarding additional repairs needed as a result of the inspection, selling additional parts and labor.
- Coordinate equipment to/from customers and inform customers and Sales Dept. when service is complete; take calls regarding technical issues and follow-up on customer satisfaction surveys.
- Schedule pre-deliveries and deliveries, 30 and 90 day follow-ups, and field campaigns, completing necessary paperwork.
- Advise Service Manager of shop equipment maintenance needs and maintain records; provide coverage of Service Manager primary duties when s/he is out of the office.