Director, Business Relationship Management - Regional
Quest Diagnostics
- Lenexa, KS
- Permanent
- Full-time
- Develop and maintain a strong strategic relationship with executive and senior business leaders serving as a liaison between the business stakeholders and the HTAS organization.
- Act as a single point of contact and point of escalation for business executives and represent the HTAS process for delivering technology, services and consulting support.
- Work toward continuous improvement, innovation and enhanced operational efficiencies by staying abreast of industry trends and best practices.
- Understand the business areas strategic requirements, determine their technology requirements and help translate them into cost effective technology solutions.
- Provide significant leadership in the development and maintenance of the Business Systems Strategy and related HTAS strategy development efforts, which includes defining initiatives, developing business case, providing high level estimates and guiding initiatives through the pipeline planning process.
- Support executive management, including the corporate initiative planning; proactive leading edge thinking around various strategic technology areas for driving improvements within corporate systems and incorporate resulting opportunities into management proposals.
- Accountable for demonstrating the strategic value of the partnership with the business and executive stakeholders of his/her assigned customers (quantifying financial benefits whenever possible).
- Work in partnership with the business to ensure alignment on strategic, business objectives and excellent project execution.
- Work with peers, HTAS Architecture, Data Services and HTAS Operations team to leverage existing knowledge and solutions.
- Act as initial escalation contact for escalated issues arising from project teams.
- Manage risk associated with change impacting their area of responsibility.
- Make project related scope, cost, and schedule decisions in consultation, as appropriate, with project stakeholders and senior management staff.
- Steer Project Team members to deliver on commitments and act as Business Advocate and liaison with IT.
- Experience mapping business strategy to technology solutions
- Experience working in an agile environment
- Written and formal communications
- Customer relationship management
- Technical leadership experience cross 1-2 teams
- Agile methodologies
Bachelor's Degree(Required)
Master's DegreeLICENSECERTIFICATIONSEEOQuest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.