Director of Digital Sales- Eataly Corporate
Eataly
- New York City, NY
- $135,000-150,000 per year
- Permanent
- Full-time
- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team's product knowledge
- Plans and executes a comprehensive digital sales strategy with the goal of optimizing all sales channels to maximize online revenue while simultaneously driving an ever-improving customer experience
- Partners with corporate and global senior leadership to understand company strategy and ensure the digital sales strategy aligns with the overall business approach and objectives
- Manages the Digital Sales Team: hires, assigns, trains, motivates, and evaluates, providing in-the-moment coaching and feedback to drive performance and actively facilitate team members' career growth
- Introduces new methods and creative offerings to build the Eataly brand in the area of digital sales and to increase profitability
- Collaborates cross-functionally with the Retail Product, Restaurant Operations, Culinary, Marketing, Logistics, and Finance teams to identify, develop, launch, and scale digital sales opportunities for restaurants, groceries, wine, and gift packages
- Works closely with Eataly's web development team, based in Italy, on maintenance and updates to eataly.com
- Manages relationships with current restaurant, grocery, and alcohol delivery partners such as: Instacart, UberEats, Grubhub, Postmates, and DoorDash
- Sources new third-party partnerships; negotiates contracts and terms; manages relationships
- Builds budgets, and analyzes sales data and other relevant metrics to establish and monitor KPIs to measure and improve performance
- Uses customer feedback to verify that the Eataly online experience is as rich and robust as shopping live in a store, making process improvements as necessary
- Follows and reports on industry trends, applying research and learnings to drive results
- Ensures smooth, accurate, and efficient operations across Eataly North America's digital sales business, guiding the team to promptly troubleshoot and improve areas of difficulty
- Performs other duties as required or assigned
- Bachelor's Degree; Business or a related field preferred
- 10+ years of successful digital sales management experience for restaurants and/or retail
- 5 + years of team management experience
- Demonstrated problem-solving, organizational, analytical, and business management skills
- Prior experience managing multiple ecommerce outlets
- Exceptional communication, leadership, motivational, and team-building skills
- Knowledge of website development and SEO
- Experience with Italian products, cuisine, and wine highly preferred
- Availability to travel up to 10% of the time
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!