bilingual customer service representative
Randstad
- Roanoke, TX
- $19.99-20.00 per hour
- Temporary
- Full-time
shift: First
work hours: 8 AM - 5 PM
education: No Degree RequiredResponsibilities
- Assisting both new and existing international clients and investors
- Mostly verifying clients, assisting with web access, password resets, providing commonly asked information for clients who are transitioning over to new firm
- Complex issues or stock trading and product inquiries will be transferred or escalated to a registered broker
- Language test required during training - must be fluent in the 2nd language
- Can you show me how to deposit money into my account?
- How can I change my address or phone number to my account?
- How can I transfer funds from another firm into my account?
- Where can I find forms?
- Can you help me reset my password?
- Telephone Etiquette
- Mandarin
- Cantonese
- Spanish
- Customer Service
- Experience level: Experienced