Staff Development Specialist, Housing For Health
Heluna Health
- Los Angeles, CA
- $5,294-7,637 per month
- Permanent
- Full-time
- Prepare for weekly cross-agency clinical case conferences by soliciting challenging cases from ISP providers, conducting thorough chart reviews and informational interviews to better understand the clients, and identifying key learning points and training needs for the case conference sessions.
- Facilitate weekly cross-agency clinical case conferences and provide training and technical assistance support to ISP providers so they can improve their client care and care coordination activities and build knowledge and skills.
- Regularly evaluate the impact of case conferences on ISP provider knowledge, skills, and care coordination efforts and determine which CBOs or which individual ISP providers need more tailored training and technical assistance.
- Prepare and deliver a monthly learning webinar to all ISP providers that is offered on two different dates within the month to maximize participation. This learning webinar can cover a variety of topics, such as enhanced motivational interviewing, harm reduction counseling, interventions to reduce hoarding, behavioral de-escalation, or chronic disease management.
- Develop training topics most relevant to the ISP workers based on recurrent themes or knowledge/skill gaps identified in case conferences. Poll ISP supervisors and DHS/DMH/SAPC program managers to determine what training topics are most relevant.
- Work with the USC consulting team in determining what training and TA topics should be imparted to build toward ISP best practices.
- Prepare pre and post quizzes to assess the effectiveness of the training programs and in improving their quality.
- Provide curbside consultation on challenges cases as needed via phone or secure email to ISP providers, supervisors, and DHS/DMH/SAPC program managers.
- At least five years of experience as a complex care manager – preferably in field or community-based settings.
- At least three years of experience as a trainer or technical adviser – preferably in enhancing knowledge/skills of non-clinical staff doing community-based case management.
- Extensive knowledge in health promotion and harm reduction topics relevant to the care of people experiencing homelessness, including chronic disease management; care of clients with severe persistent mental illness, addiction, and cognitive deficits; and the application of a trauma-informed and patient-centered lens to all trainings and TA.
- Experience as a trainer with demonstrated expertise in preparation, delivery, and evaluation of high-quality health promotion/harm reduction trainings to clinical and non-clinical staff.
- Experience doing quality assurance work and engaging with non-clinicians to improve the effectiveness of inter-disciplinary care management services.
- Excellence in medical chart reviews and case investigations.
- Excellence in adult pedagogy and clinical case conference facilitation skills.
- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
- Successful clearing through the Live Scan and the Health Clearance process with the County of Los Angeles.
- Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences.
- Ability to learn quickly and adapt to shifting priorities.
- Comfort working with data systems and learning new data systems.
- Comfort with Word, Excel, Power-point, Vizio and other relevant project management tools.
- Skill in conducting interviews and facilitating group meetings.
- Strong listening, negotiation, and conflict resolution skills.
- Knowledge of LA County programs that are designed to serve the underserved.