Imaging Clerical Rep

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

• Answering telephone calls, referring callers appropriately and answering inquiries, also greeting visitors and directing them as necessary.
• Coordinating, as needed, minor projects for supervisor(s) by pulling together information and following up on projects to ensure timely completion.
• Providing general orientation to new department associates concerning general office and department practices.
• Operating standard office equipment (i.e., computer, photocopier, fax, phones) and others as needed.

• Obtaining identification, demographic, physician and insurance information from patients and accurately entering this information into the hospital information system.
• Updating the system after validation of the patient's demographic and financial information.
• Using the current Scheduling System or Cerner databases to locate/retrieve scheduled patients for admission/registration input into PreReg / Registration Conversations.
• Explaining to the referring office or patients about the possible need to pre-certify with the referring offices or patient's insurance carrier in order to ensure maximum coverage to the limits of the insured's insurance policy.
• Validating medical necessity via the Compliance Checker and completing ABN at time of service.
• Verifying and documenting insurance coverage via online eligibility systems, internet resources or via telephone.
• Requesting copies of the insurance card(s) and driver's license or other government picture ID to confirm insurance benefits and identification.
• Completing the Medicare Secondary Payer Questionnaire (MSP) and Advance Beneficiary Notice (ABN).
• Requesting payment either during the pre-registration process, when the patient presents for service or at Patient Check Out in accordance with MHSB's policies and procedures (applies by site location).
• After collecting applicable copayments and deductibles, posting patient payments (including cash, checks and credit cards) on the patient's account and generating a system receipt to give to the patient (applies by site location).
• Obtaining all required signatures for the “consent to treat” and assignment of insurance benefits forms.

• Using online eligibility systems to determine the patient's benefits under the insurance plan (applies by site location).
• Documenting all VOB information in the computer system.
• Obtaining pre-certification information from the insurance company's pre-certification unit (i.e., whether pre-certification is required, if the ordering physician has completed it, etc.). (applies by site location).
• When the ordering physician has not completed the pre-certification, calling the physician's office to initiate the pre-certification process and following up until it has been completed (applies by site location).
• When the ordering physician has completed the pre-certification, documenting the authorization and releasing the account (applies by site location).
• Printing itemized estimates for the patient upon receipt of copayments or coinsurance (applies by site location).

• Completes other job-related duties and projects assigned by area coordinator, PACS Administrator, Imaging Manager, or Imaging Director.
• Updating patient accounts for proper and timely claims filing.
• Maintaining logs and charts.

• Attends department meetings, Global meetings and any other meetings assigned by PACS Admin and is responsible for 100% of content of all meetings not attended.
• Assists in the training of new associates to their responsibilities, hospital policies and protocols relative to the position, directing feedback to coordinator.
• Assists in training existing associates to their responsibilities in all areas of the office and reception, directing any feedback to area coordinator.
• Attends all mandatory in services and/or completes written in services in a timely manner as requested by hospital and departmental policies.
• Reads all emails and educational material posted in a timely manner and implements any procedural changes, as noted.
• Completes all annual competency required certification to ensure ongoing skills in accordance with department standards.
• As technical advancement occurs, actively seeks digital imaging education and training as required.
• Becomes proficient in all areas of the office.

• Providing world class service at all times.
• Assisting the department to meet or exceed its quality assurance goals.
• Greeting and providing information to patients and their families in a professional and friendly manner.
• Acting as a representative of Beacon Health System and striving to make a good first impression.
• Striving to accurately process an optimal number of registrations (or pre-registrations) during one's shift.
• Communicating with the Coordinator, Supervisor, Manager, or Director regarding any concerns or problems.
• Maintaining records, reports and files as required by departmental policies and procedures.
• Maintaining relevant EMR systems including but not limited to:

• PACS:

• Importing and exporting images on new and existing patients
• Properly labeling outside exams
• Merging patient accounts
• Completing all steps in clearing the QA list
• Clearing the unreported list and transcription worklists
• Completing Peervue
• Checking to see if images have been pushed to a facility
• Using additional programs to push images through PowerShare or Nucleus
• Pulling exams from the MRI database
• Scanning documents on exams
• Changing exams to and from reviewed / reported as needed
• Aspen:

• Properly inputting prior outside exams to a patient chart
• Adding outside locations
• Adding an outside clinician with all necessary information including: name, address, phone and fax numbers, NPI number, and interface code
• Resending reports from Aspen to Cerner
• Noting communication whether with the patient or outside facilities within the patient's event list
• Patient letter communication
• Cerner:

• PowerChart

• Finding clinician orders (both paper copies and digital entries)
• Checking communication types on orders
• Finding existing clinic notes
• Scanning and finding other documentation
• Scheduling

• Finding patient appointments
• Accurately scheduling, rescheduling, and canceling patient appointments
• Correcting orders within the appointment book
• Assigning correct encounters to upcoming appointments as well as correcting wrong encounters
• Linking multiple appointments
• Completing other job-related duties as assigned.

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Experience with Computer Applications and Information Systems Applications preferred. One to two years of job-related experience is preferred. Strongly prefer two to three years' experience in a healthcare setting. Understanding of Dicom computer language preferred. Medical Terminology and Radiology environment experience preferred. Use of applications listed in essential job duties can be acquired through on-the-job training.

• Ability to learn and use anatomy and radiology terminology, and the knowledge of medical abbreviations and their meanings.
• Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with a wide range of internal and external contacts.
• Requires proficient computer skills to complete work assignments accurately and in a reasonable amount of time.
• Requires the ability to use good judgment to make proper decisions using Beacon and departmental policies and procedures as a guide.
• Requires the effective phone usage skills necessary to process and relay information accurately.
• Working knowledge of Beacon standard software packages preferred.
• Training and presentation skills.
• Ability to manage multiple projects simultaneously.
• Technical computer troubleshooting skills.
• Must be detail-oriented, have good communication and inter-personal skills, and display strong team member skills.
• Understanding of testing and quality control.

Beacon Health System