Office Manager
Puttshack USA Inc
- Minneapolis, MN
- Permanent
- Full-time
- Oversees and maintains all tasks related to the back-office procedures and administrative
- Manage weekly payroll tasks such as reconciling time & attendance, verification of hours, audit tip/gratuity sheets, daily punch in/out review and adjustments.
- Serves as a resource for the Associates with, but not limited to answering questions related to policy, payroll, benefits, time keeping, tip reconciliation and other general HR questions or
- Perform all duties pertaining to the daily revenue reconciliation and cash deposit activity including reconciling POS system, posting payments, cash receipts, and credit card charges and payments.
- Support Guest Experience functions, interact with Guests via telephone, email, and social media to answer questions, resolve issues and gather feedback.
- Research credit card disputes and process
- Partners closely with the Director of Operations and Support Center to ensure policies and procedures are followed.
- Assists Management team with recruitment functions such as job requisition management, screening applications, interview scheduling and processing pre- and post-employment paperwork for hourly associates.
- Assist with new hire onboarding, orientation and paperwork including benefit enrollment and I-9 verifications.
- Maintains associate files including performance, attendance, disciplinary and evaluation
- Tracks and manages office supplies, uniform inventory, and marketing
- Responsible for preparing and processing invoices and other business
- Maintains cleanliness, organization, and a professional work environment in the
- Promote safe operational standards for both Guest and Associate
- Represents Puttshack's vision/purpose and core values and creates a respectful, positive, and professional work environment
- Other projects or duties as assigned.
- Associate degree or 5+ years of food & beverage or entertainment venue industry experience and experience in an Office Manager / Admin role
- 2+ years of experience in Payroll or HR support function
- Must be highly organized with strong ability to prioritize, multi-task, and work
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
- Must possess excellent data entry skills and exhibit extreme accuracy and attention to
- Good tech skills and comfortable learning and working within multiple software platforms to support the associates and guests.
- Excellent verbal and written communication skills and the ability to make decisions
- Strong interpersonal skills
- Experience managing processes and promoting process
- This is a full-time on-site position - must be able to work varied shifts, including evenings, weekends, and holidays.
- Occasional travel may be
- This position must pass a post-offer background
- Bachelor's degree in hospitality management
- Restaurant experience and bookkeeping a plus
- Paid PTO
- Health insurance: medical, dental, and vision
- 50% off Food & Beverage
- Free Mini Golf
- Paid Parental Leave
- Bring your 'A' game. We strive for excellence in everything we do.
- Lead the Way Our associates embrace and are inspired by change.
- Own the Fun We revel in our guests' enjoyment.
- Care Deeply - We take great care of our guests, our associates and the communities we call home.