Executive Housekeeping Manager
Holiday Inn
- Newport News, VA
- Permanent
- Full-time
- Accountable for the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through proper training, staffing, and supervision of staff.
- Maintains housekeeping and guest supplies are at appropriate levels with minimal loss and waste.
- Continually monitors guest service scores and makes adjustments to achieve brand standards and service levels.
- Guarantees that housekeeping and laundry staff follow all brand and LTD standard operating procedures and policies.
- Identify, communicate and coordinate the condition of furniture, fixtures, décor, etc. to ensure proper preventative maintenance program and rehab projects are completed.
- Operate the department in accordance with all OSHA requirements and brand guidelines.
- Manages labor cost by appropriately scheduling based on the occupancy of hotel.
- Complete bi-weekly payroll for the Housekeeping Department.
- Manages performance of staff to ensure that required work goals are fully achieved.
- Conduct daily pre-shift meetings and reviews all pertinent information for the day's activities; departures, arrivals and scheduled stayover cleans.
- Ensures proper and timely communication with all departments.
- Partner with Human Resources to resolve employee relations issues, such as promotions, transfers, discharges, and disciplinary actions in accordance with all LTD policies & procedures.
- Maintains a safe work environment for associates and guest through observation and reporting of any unsafe environment.
- Other duties, projects, and tasks as assigned.
- Minimum of 2 years of experience in a supervisory capacity in a hotel housekeeping department required and Executive housekeeper manger experience preferred.
- Minimum of 1 year experience managing in-house operated laundry operations.
- Must be able to work flexible hours to include holidays and weekends.
- Computer proficiency preferred.
- High school diploma or equivalent required.
- Medical, Dental, Vision & 401 (k) with company match
- Voluntary Short Term & Long Term Disability Insurance
- Life & Accidental Death Insurance
- Hotel Discounts
- Paid Time Off
- Training and Development Opportunities and Much More!