Customer Care Specialist
Alorica
- Hialeah, FL
- $15.00 per hour
- Permanent
- Full-time
- Answer a wide variety of customer/client requests or inquiries concerning services, products, and report problem areas.
- Adhere to call disclosure and verification processes.
- Utilize various systems and tools to assist and service customers.
- Continually maintain working knowledge of company products, services, and promotions.
- Make recommendations according to the customer's needs.
- Utilize operational systems to process purchases of products and services.
- Administer system functions on all opening, closing, and balancing procedures according to finance guidelines.
- Handle customer escalations which may include office of the president, regulatory agencies, and social media escalations as directed by management.
- Exhibit in-depth knowledge of products, services, rate plans, feature bundles, and offer to provide best solution options and totally resolve customer issues.
- Demonstrate proficiency in billing and technical matters to efficiently assist customers and resolve issues/escalations.
- Troubleshoot and resolve customer impacting issues.
- Coordinate effectively with other departments as needed to resolve customer issues.
- Communicate effectively and professionally, both verbally and in writing.
- Ensure work area is maintained in a clean and professional environment.
- Protect Company's equipment, systems, and information from theft and unauthorized access (visitors, etc.) and from damage due to carelessness or neglect (i.e. spills, food, etc.).
- Protect customer sensitive and proprietary information at all times.
- Develop a proven track record of resolving issues and retaining customers.
- Communicate effectively, professionally, and timely to regulatory agencies as required per service level agreements.
- Identify, track, and trend issues to assist in root cause elimination and reduction in escalations.
- Engage virtually, including via Webcam as requested, with management as needs of the business require.
- High school diploma or GED
- Customer service experience
- Call center experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
- Regular work performed in a climate-controlled, call-center environment
- Ongoing usage of phone and computer systems
- Constant sedentary work
- Health, dental, and vision coverage/HSA
- PTO
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
- Place an application
- Complete your online assessment
- Our team will review your application
- If selected to move forward, our team will follow up directly