Front Desk Spa Concierge
OneSpaWorld
- New York City, NY
- Temporary
- Full-time
- Responsible for front desk reception, assist in the development of the highest service excellence to ensure spa is a market leader.
- Schedule and confirm appointments, greet guests, provide tours, answer phones, offer refreshments to guests.
- Direct client flow at the front desk, check-in & check out guests, perform cash handling duties.
- Participate in the success of spa monthly marketing promotions, promote/sell new spa memberships, be knowledgeable and well versed in all hotel and spa packages.
- Monitor spa using a critical eye and ear to assure standards are met, and troubleshoot to ensure marginal problems are resolved.
- Demonstrate full knowledge of all menu and retail items, to up-sell, cross-sell and pre-sell spa services and products.
- Monitor visual retail displays ensuring items are clean and well stocked.
- Preferred experience working with a Point of Sale system (Book4Time spa operating system experience desirable) and answering phones in a customer service facing environment, retail a plus.
- Computer literate with good typing skills.
- Excellent listening and verbal skills, and effective communicator.
- Able to operate basic business machines (i.e. calculator, fax, printer, copier).
- High school diploma or equivalent.
- Ability to meet US employment and eligibility requirements.
- At least 1 year of experience of working with answering phones in a customer oriented environment.
- Excellent client care, service excellence, and attention to detail.
- Must possess a cooperative and positive attitude, exercising reason.
- Must be able to interact professionally and with sensitivity to the needs of the guests and co-workers.
- Maintain a professional appearance at all times.
- Demonstrate pleasant and appropriate phone and front facing client etiquette.
- High personal standards and values: self-motivated, team player, responsible, and dependable.
- Flexible and cooperative – must work weekends.