Automotive Technology Expert
Michael Hohl Automotive Group
- Carson City, NV
- Permanent
- Full-time
- Flexible Work Schedule
- Benefit Package available. Medical, Dental & Vision
- Positive Work Environment
- 401K Plan
- Vacation
- Preparing and inspecting the new Subaru vehicle prior to delivery to ensure the vehicle is ready to deliver to the customer.
- Setting a realistic expectation with the customer of the length of the delivery process and offering the availability of a Love-Encore delivery.
- Assist consumers in personalizing their Subaru vehicle technology settings.
- Perform a detailed delivery to the consumer including a through explanation of the proper operation of the Subaru vehicle features and all documentation and resources available to them.
- Explain and enroll customers in Subaru STARLINK services.
- Schedule the first Service appointment.
- Perform Love-Encore deliveries with customers to address and solve lingering functionality questions subsequent to the purchase to ensure customer satisfaction.
- Update the retailer customer contact points with current Point of Purchase material.
- Utilize and maintain resources at the retailer to assist in technology related questions and provide information support to teammates.
- Assist the Subaru Service department with customer technology questions and concerns on the service drive.
- Deliver an exceptional Subaru experience in all customer interactions