Design Consultant
Tri Pointe Homes
- Bellevue, WA
- $42,900-75,400 per year
- Permanent
- Full-time
- Providing homeowners a professional design experience that will allow them to select available options, discuss finishes and various upgrades to assist in making their dream home become a reality.
- Provide buyers with product information; upgrade options, pricing information within buyers’ budget.
- Handle all revisions relating to color selections and addendum options in a timely and accurate manner with adherence to the cut-off schedule.
- Calculate pricing prepare paperwork for buyers’ review and approval.
- Manage the option selections and act as a liaison between construction, subcontractors, sales, and field.
- Respond to questions and customer concerns from Field, Customer Care, trade partners, and contractors on addendums and color selections.
- Meet or exceed expectations set for customer experience scores and sales goals incentives.
- Delivering revenue, margin, productivity, and customer experience standards in line with Company objectives.
- Ensure all paperwork and diagrams are correct and appropriate for homebuyers, construction, and trade partners.
- Inputs product item numbers into the design specification sheets on the computer and verifies for accuracy.
- Communicate any delays or issues to the Design Center Manager and any other necessary team member(s).
- Attend model walks and community kick-off meetings, as necessary.
- Manage the change order process
- Prepare an accurate schematic drawing for concrete, electrical, plumbing, carpentry, and flooring change order options for Construction Department.
- Providing an elevated customer experience from start to finish per company objectives.
- Other Duties as Assigned.
- A Bachelor’s degree in Interior Design or related field or equivalent years of experience is required.
- A minimum of 2 years of experience in a builder design center, retail design center, or previous client-facing design experience with a strong focus on customer service is required.
- Strong numeric orientation is required.
- Strong PC skills required, with a high level of proficiency in Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, and MS Outlook), Adobe Pro, and internet-based programs such as Internet Explorer and Google Chrome required. Prior experience with Corrigo, Enterprise-One/JD Edwards, Sharefile, Docusign, Envision, and Hyphen Solutions preferred.
- Strong written/verbal communication skills.
- Customer service-oriented.
- Possess excellent selling, organizational, leadership, and communications skills as well as excellent interpersonal skills.
- Ability to effectively sell/promote products that contribute to the success of the Design Studio and foster customer satisfaction.
- Base Salary: The expected base salary range for this position is between $42,900-75,400 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday.
- Commission & Bonus: This position is eligible for commission payments and a quarterly customer satisfaction cash bonus, which are earned, calculated and paid in accordance with the terms and conditions of the Company’s applicable compensation agreement.
- Benefits: In addition to competitive medical, dental and vision coverage, Tri Pointe Homes provides comprehensive benefits to eligible team members and their dependents, including: Health Savings Account (HSA), full and limited healthcare Flexible Spending Account (FSA), and dependent care FSA options; generous paid time off policies, like vacation, holidays, sick leave, jury duty, bereavement, and volunteer time; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions; adoption, fitness, tuition and worldwide emergency travel assistance; EAP, grief counseling, and estate/will preparation services; and additional discounts and supplementary employee-paid benefit programs.