IT Support Engineer
Cleveland-Cliffs
- Dearborn, MI
- Permanent
- Full-time
- Remain continually customer focused. Follow-up to ensure customer satisfaction.
- Perform work in accordance with Cliffs’ best practices and policies.
- Manage, troubleshoot, plan, prioritize and track work efforts using the Cliffs ticketing system to ensure the timely resolution of user requests and problems.
- Create and maintain appropriate documentation.
- Commissions and supports user-facing hardware including laptops, desktops, peripherals, mobile/portable devices, and printers.
- Provide basic user training when necessary.
- Support specialized systems such as lab systems, premises security, engravers, compression testers, scale systems, other computer-controlled industrial equipment, and conference room technologies.
- Collaborate with existing and new vendors to support IT systems.
- Can provide network (LAN/WAN) and server support in tandem with enterprise IT teams.
- Identify user needs and present/implement solutions.
- Participate in technical research and development to enable continuing innovation within existing technologies.
- Maintain accurate inventories of hardware and software assets.
- Contribute to the value of his/her entire working team through thoughtful discussion and collaboration.
- Work in close partnership with the site IT and PA resources.
- Off-hours support for critical incidents.
- Occasional travel may be required.
- Performs other tasks as required.
- Bachelor’s Degree in related field or equivalent experience.
- Minimum 3 years’ experience in a technical field with strong communication skills, both written and verbal; Active Directory, basic server and network administration, desktop technologies, wireless technologies, and mobile device technologies.
- Microsoft Certified Systems Administrator.
- A+ certification.
- Network + certification.
- Experience in manufacturing environment.