Manager, Employee Relations - Center of Excellence
Qualtrics
- Provo, UT
- Permanent
- Full-time
- Oversee the Global Employee Relations Centre of Excellence, providing strategic direction and leadership to a team of employee relations professionals.
- Establish and maintain a deep understanding of labor laws and employee relations practices across various regions and countries to ensure compliance with legal and regulatory requirements.
- Develop, plan, and implement policies and procedures that promote a positive employer-employee relationship and contribute to an overall high level of employee engagement.
- Lead the resolution of complex employee relations issues, including investigations of misconduct, harassment, discrimination, etc.
- Provide expert guidance and support to HR Business Partners, management, and other stakeholders regarding employee relations matters.
- Design and deliver training programs for managers and Qualtrics’ People Team on key employee relations topics such as performance management, conflict resolution, and employment law.
- Partner with the legal department to mitigate risks and manage employment-related litigation strategies.
- Monitor and analyze trends in employee relations issues, using data to inform decision-making and policy development.
- Ensure that the employee relations practices are consistent, fair, and aligned with company values and culture across all global locations.
- As a critical Centre of Excellence will contribute to overall HR strategy and cross-functional initiatives.
- Foster a culture of continuous improvement within the Employee Relations Centre of Excellence, implementing best practices and innovative solutions to enhance service delivery.
- Bachelor's degree in Human Resources, Labor Relations, Business, Law, or a related field; advanced degree (e.g., MA, MBA) preferred.
- Extensive experience in employee relations, labor law, or a related HR discipline, with a proven track record of successfully leading global employee relations initiatives.
- Broad knowledge of international labor standards and experience navigating complex employee relations issues in a multicultural and multinational business environment.
- Excellent leadership and interpersonal skills, with the ability to build relationships and influence at all levels of the organization.
- Strong analytical and problem-solving abilities, coupled with excellent verbal and written communication skills.
- Proactive, strategic thinker with a high degree of integrity and professionalism.
- Experience dealing with unions and works councils, including collective bargaining and labor disputes, preferred.
- Ability to travel internationally as required.
- Office environment with regular operating hours; however, flexibility to accommodate global time zones is necessary.
- International travel may be required.
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
- We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
- We believe in sharing Qualtrics success which is part of the compensation for all employees