Community Manager
ALLURE LIFESTYLE COMMUNITIES
- Glenmont, NY
- Permanent
- Full-time
- Responsible for the leading, directing, monitoring, assessing, recommending, inspecting, and evaluating all Marketing, Leasing, Maintenance, and Office initiatives and staff.
- Provides clear written and oral direction to and supervises staff; conducts all personnel management functions. Typically oversees a team consisting of an Assistant Property Manager, Maintenance Director, and Maintenance Technician.
- Ensures staff members fulfill the company’s standard operating procedures, policies, and successful job performance; coaches staff to make necessary improvements; holds staff accountable for poor performance.
- Reviews all rental applications and lease forms for accuracy and compliance with resident policy.
- Preparation of the property's annual budget - works directly with Regional Manager and Property Accountant.
- Monitors budget performance and reports variances from budgets.
- Responsible for the collection of residents' rent payments; expense management; monthly financial accounting; reporting; and explanation of variances.
- Reports payroll information to the Corporate office / Human Resources on a timely basis.
- Supervises inventory of all equipment and supplies and property's petty cash funds.
- Works with Regional Manager to maximize NOI and ensures company's goals and objectives are aligned with property operations.
- Creates and drives new revenue streams to achieve and exceed goals and objectives.
- Ensures rent collection programs are administered consistently to ensure revenue is collected within standards.
- Receives and resolves resident complaints with effective communication and diplomacy; maintains resident complaint log and seeks assistance from Regional Manager when needed.
- Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operations.
- Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with capital improvement plan.
- Selects and monitors third-party vendors; communicates and ensures work is performed as expected.
- Conducts regular weekly individual meetings with department heads and maintains notes of discussion topics.
- Hires and terminates employees in accordance with established guidelines.
- Strong organizational, management, and teamwork skills.
- Professional presentation to be compatible with the established guidelines and as defined within the employee handbook - positive attitude, energetic, assertive, and ability to serve as a role model for subordinates.
- Solid administrative skills - knowledge of Microsoft Office products, e.g. Excel, Outlook, Word, PowerPoint.
- Ability to handle finances and work within a budget; attention to detail.
- Demonstrates integrity on personal & professional level; works respectfully with people of diverse backgrounds.
- Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc.
- Ability to actively assist with all departments' responsibilities; willingness to substitute for any position at the site.
- Bachelor's degree or related experience in Property Management.
- Minimum three (3) years managerial experience supervising three (3) or more subordinates.
- Senior housing or experience with a luxury property highly preferred.
- Physical on-site presence is required during all operational business hours, 8:30 a.m. until 5:30 p.m. Monday through Friday, and occasional Saturday coverage. Special events or unusual circumstances may require additional on-site presence outside of business hours including nights and weekends. This position cannot be performed remotely
- Salary commensurate with level of experience and job requirements
- Generous benefits package including medical, dental, and vision plans.
- 401k plan with employer match .