Program Assistant
The Salvation Army
- Phoenix, AZ
- Permanent
- Part-time
- HS Diploma or GED required
- College courses related to social services or social services experience preferred
- 6 months – 1 year of related experience and/or training preferred
- Good organizational, interpersonal, communication and computer/typing skills required
- Proficiency in MS Office software (Word, Excel, PowerPoint)
- Ability to write reports & to calculate basic figures and numbers
- Ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form
- Ability to handle crisis/emergency situations or services for the homeless situations and to utilize crisis intervention and conflict resolution skills.
- Ability to communicate effectively with clients and be able motivate program participants in achieving housing goals.
- Must have the ability to maintain a non-judgmental attitude in working with clients
- Ability to exhibit professional and courteous communication at all times
- Able to work independently and show initiative
- Must possess, or be eligible to receive, a fingerprint clearance card
- Bilingual (English/Spanish) preferred
- Must be able to work various shifts/ weekends/ holidays, and on-call.
- An interpersonal style that is service oriented as well as anticipates and responds to the needs of client departments with a willingness to learn.
- An excellent attention to detail, procedures, processes and policies.
- Responds to intake queries; refers candidates to other programs as necessary.
- Maintains oversight of clients. Oversees clients living quarters and personal property to insure conformance to policy and procedure; conducts inspections, oversees cleanups, submits maintenance requests, checks inventories, etc.
- Provides oversight to the client reception function. Sorts and distributes incoming mail.
- Provides assistance to the Shelter staff or the vocational coordinator to oversee client’s involvement in activities such as classes, support group meetings, church services, and appropriate special events.
- Provides special administrative support to the Case Managers that may include: client records maintenance and other special administration projects.
- Participate in various staff meetings.
- Perform other duties as assigned as it relates to the position of Program Assistant.
- Accountability & Dependability
- Attention to Detail
- Listening Skills
- Adaptability & Flexibility
- Customer Focus
- Self Management
- Ethics & Integrity
- Influencing Others
- Safety Focus
- Stress Tolerance
- Teamwork Valuing
- Diversity