Social Services Supervisor
KIND
- Virginia
- $79,998-82,398 per year
- Permanent
- Full-time
- Staffs a small caseload of critical referrals in office where the supervisor is located.
- Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.,).
- Ensures Social Services Coordinators (SSCs) adhere to policies and procedures.
- Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices.
- Develops a framework for new supervision structure to support implementation across other offices.
- Provides therapeutic support and crisis management with the legal team.
- Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
- Supervises MSW interns housed in field office where supervisor is located.
- Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming.
- Completes reports to meet both internal and external program requirements in a timely manner.
- KIND will evaluate proven local practices and institutionalize and share them across all of KIND's offices.
- Develops a consistent, high-quality approach to supervision, and expansion of in-house programming.
- Supports assigned offices' therapeutic programming and specific initiatives around client support.
- Master's degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC).
- Advanced fluency in English and Spanish, spoken and written, is required.
- Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns.
- Minimum five years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location).
- Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations.
- Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation.
- Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution.
- Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors.
- Experience working with immigrant and refugee children and youth, LGBTQA communities.
- Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment.
- Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
- Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports.
- Ability to handle tech-related responsibilities including management of digital calendars and video conferencing.
- Strong record of intercultural responsiveness, sensitivity and awareness, cross-cultural communication skills, responsive practice, and a racial equity lens.
- Ability to effectively conduct trainings to diverse audiences in person and virtually.
- Experience working with multidisciplinary or interdisciplinary teams.
- Excellent organizational, time management skills, and attention to detail; ability to work collaboratively; excellent writing and oral communication skills.
- Ability to thrive in a high-volume workload with fast-changing deadlines and priorities.
- Ability to travel as assigned.
- Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND's team and have in-person meetings with clients.
- Excellent written and oral communication skills in English.
- Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.).
- Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
- Excellent organizational skills with ability to work on multiple projects in a deadline-oriented environment. Ability to prioritize tasks and to delegate as appropriate.
- Ability to work effectively with people of diverse backgrounds, lived experiences, and communication styles.
- Committed to prioritizing diversity, equity, and inclusion as well as embracing transparency and authenticity in daily work life.
- Be disciplined and nimble to ensure delivery on our core mission of access to justice and protection of children's wellbeing and rights.
- Showing the ability to multi-task and work with a sense of urgency in a dynamic, fast paced environment.
- Committed to practicing and supporting wellbeing and a work-home life balance.
- Experience working and communicating in a remote environment.