The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.About BedrockBedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the , , , and the .Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.For additional information about Bedrock, please visit , our , and engage with us on , , and .Position SummaryThe Assistant Property Administrator, internally titled Property Administrator, reporting to the Senior Commercial Property Manager, is responsible for supporting Bedrock’s Cleveland Commercial Property Management Team and a portfolio of properties in Downtown Cleveland. The main property in the portfolio is Tower City Center and all other properties are all within walking distance. This role involves supporting the processes of evaluating terms of tenant’s commercial office leases, supporting vendors that support the properties, providing industry customer service to our tenants and their guests, overseeing maintenance work orders of the overall property, to providing administrative support for tenant billing & collections.Essential FunctionsManages Information with the highest level of confidentiality to the Property AdministratorPrepares reports, presentations, documents, and other correspondenceServes as liaison to the tenants to ensure quality serviceCoordinates tenant relation activitiesCoordinates tenants move-ins and move-outsEnsures the dissemination of information to tenants, team, building contractors, security team, etc.Maintains tenant and vendor files and contact listsAssists in the coordination of service contracts and prepares purchase ordersReceives work order requests and reports requests to the responsible team and maintains the associated logs and reportsOversee and provide direction to on-site security, the day porter, and the janitorial team as neededManages work order queuePrepares tenant rent letters, reconciliations, and invoicesSchedules meetings, reserves conference rooms, and coordinates conference callsCreates tenant and vendor badges, and coordinates loading dock access requestsMonitors inventory and orders janitorial supplies, office supplies, and snacksEnsures all tenants and vendors have valid certificates of insurance on filePrepares and submits work orders and vendor logsManages shared electronic building file organizationCoordinates daily day porter assignments and weekend coverage schedulesManages all commercial property management team meetingsReceives and codes invoicesAll other duties as assignedPosition RequirementsHigh school diploma or GED, or vocational degree (required)Associates or bachelor’s and/or prior technical experience (preferred)1 Year of office administration experience (required)2 years of experience in high level face to face client facing roles (required)Position QualificationsAble to problem-solve at a basic levelAble to perform tasks within established proceduresAbility to concentrate and complete tasksAbility to handle customer informationMust be organized and have strong attention to detailKnowledge of “CDD” Community Development Districts is highly preferredKnowledge of Real Estate is preferredExceptional interpersonal and communication skillsRelates well to others, builds effective relationships, and can diffuse high-tension situationsStrong multi-tasking and prioritizing abilities while being nimbleAbility to work on multiple projects at once ensuring all projects are completedDemonstrated integration and strategic planning skillsActs independentlyAnalyzes situationsAttends to details and able to multitaskThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.DisclaimerThis job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.Bedrock is an equal-opportunity employer.The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.
