Shift Lead - Newport News
Nothing Bundt Cakes #163
- Newport News, VA
- $14.00 per hour
- Permanent
- Full-time
- Performs all duties of the Bakery Manager while operating as the designated Shift Lead.
- Assists the Bakery Manager in executing operational and administrative responsibilities, which may include opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
- Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, and inventory control.
- Supports the Bakery Manager in training and coaching team members and in directing daily work responsibilities.
- Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
- Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
- Servant’s Heart
- Spirit of a Champion
- Genuine Connections
- Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
- Has the ability to delegate tasks, communicate clear expectations, direct others’ work and manage performance.
- Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
- Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
- Demonstrates strong learning agility, with a passion to grow and excel.
- High school diploma or GED; post-secondary education is a plus.
- 1-3 years of guest-facing experience in a retail, restaurant or foodservice environment, preferably in a lead role with progressive managerial responsibilities.
- Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
- Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.