Customer Experience Representative (Supplemental)
The City of Redmond
- Redmond, WA
- $18.58-26.02 per hour
- Permanent
- Full-time
- Staff training scheduled mid-late April
- The Redmond Community and Senior Center opens Monday, May 6, 2024
- Shifts available Monday-Saturday, 8am-9pm
- Some shifts may have late rental hours to midnight
- Sundays may be required when rentals occur
- Models the Parks & Recreation internal guest service philosophy by delivering a high-quality guest service experience in-person, on the phone and through email.
- Manages the guest registration experience by providing program details, answering questions about services, and enrolling guests in programs and activities.
- Conducts tours of the facility for prospective user groups, and answers questions about rental fees, policies, available dates and ongoing usage.
- Responsible for check in of facility rentals; confirm permit details, review rental guidelines and expectations, ensure all tables and chairs are accessible, and serve as the point of contact during the rental period.
- Uses the Activity Registration software system (SmartRec) to conduct customer transactions, process payments, pull reports for staff and complete data entry assignments as requested by the department.
- Handles difficult, sensitive and escalated guest relations situations and acts to resolve the situation.
Commitment to Service - We are dedicated to seeking solutions for our community.
Integrity - We demonstrate sound, honest, truthful, and consistent actions.
Accountability - We take ownership of our actions and responsibilities.
Welcoming - All residents are able to fully and effectively access City services, influence City policy and direction, and feel a sense of belonging in Redmond.QUALIFICATIONSKnowledge and Skills:
- Proven customer support experience
- Excellent communication (verbal and written) skills
- Strong problem-solving skills
- Proficient on basic technology platforms such as email and Microsoft suite applications
- Model City of Redmond values of integrity, accountability, and commitment to service
- Demonstrate teamwork and personal accountability through approach to service
- Communicate and interact effectively with staff, program participants and the public.
- High school diploma or equivalent required.
- One year of experience in customer service, sales, reception, retail or other related experience.
- Depending on the type of event, position will require ability to set up rental spaces, etc. For example, moving/picking up chairs, tables, etc. Additionally, may require set up of athletic equipment or activities.
- Applications will be reviewed and considered upon receipt.
- Attach Resume to application