Service Advisor
Premier Nissan Of San Jose
- San Jose, CA
- Permanent
- Full-time
- Competitive compensation plan based on experience at a range from $48k to $150k.
- Medical, Dental and Vision Insurance
- 401(k) with company match
- Premium, ongoing professional development
- Participate in Giving Home Community Service days.
- Employee Programs for referral bonus, vehicle acquisition, and automotive purchases
- Cross-sell across Premier Brands
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems, order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Minimum of 1 year of previous Service Advisor experience.
- Organized and friendly personality
- Demonstrated ability to manage others.
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid driver’s license
- The Service Advisor has a Pay Scale consisting of the following elements and ranges. Wages include Base Yearly Compensation of $48K To $150k Per Year. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 to $???? (If baseline benchmarks are not met) without any fixed upper limit.
- The position also may also pay a production bonus based on individual or team performance that may range from $0.00 to $????(if baseline benchmarks are not met) without any fixed upper limit.
- A fully trained and motivated salesperson (working full time) has unlimited earning potential and typically earns between $??.?? to $???.??+ (with base pay, commissions, and bonuses) annually with all things being equal.