Level 3 Technician
eXcell
- Chandler, AZ
- Permanent
- Full-time
- Perform troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level
- Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team
- Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment
- Responsible for communication with customers, client technicians, and software / hardware specialists
- Work as part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests
- Provide Incident and Request support by working with remote Level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
- Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
- Perform hardware Rack and Stack installations of both Network and Server equipment, cable management, and installation of required network cabling
- Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
- Provide server install support
- Mount servers into the rack in Datacenter
- Connect network cables
- Set up iLO based on document provided
- Perform patching of servers and clients
- Provide Network Physical Touch support
- Associate degree or certification in a technology services / technical discipline, or equivalent work experience preferred
- Minimum 3 to 5+ years of technical experience desired
- Technical certifications are a plus but not required
- Windows imaging knowledge
- Intermediate Windows OS troubleshooting knowledge
- Must be able to lift up to 35 lbs. solo
- May be required to walk / sit / stand / crawl / kneel for extended periods
- Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
- Ability to climb ladders and work from heights
- Must be able to work independently as well as in teams of 3 to 4 and be flexible
- Cleanroom experience is a plus
- Must have excellent customer service skills and excellent written / verbal communication skills
- Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10 / 11
- Strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects
- Ability to multi-task and prioritize between multiple factory issues