Health Advocate (Entry-Level)
Katapult Network
- Minneapolis, MN
- Permanent
- Full-time
- Provide screening and referral services
- Maintain detailed records throughout the treatment plan
- Assist clients and providers with questions and concerns
- Educate clients on their benefits and available resources
- Provide follow-up on information as needed
- Initiate requests and begin various processes including applications, grievances, and eligibility
- Answer inbound calls with outstanding customer service
- Customer service orientation—proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
- Social perceptiveness—be aware of other people's reactions and understand why they react the way they do. Maintain a positive, friendly composure even in difficult situations
- Discretion—act with prudence and circumspection, especially in the handling of confidential and private documents/data.
- Self-motivated—work autonomously to set and achieve targeted goals
- Bachelor's degree