Service Operations Analyst
Cleveland Brothers CAT
- Murrysville, PA
- Permanent
- Full-time
- Collaborates in the development and implementation of organization policies, practices, procedures, and attainment of operating goals
- Reviews, analyzes, and prepares reports, records, with Assistant Service Operations Manager to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered
- Communicate with departments and maintain effective working relationships to identify service needs
- Administers service policy and assists in making needed changes or creating new policies
- Maintain sell rates, monthly work orders, and standard process for all service divisions
- Bachelor's Degree or 2+ years of Caterpillar dealer service experience
- Expert typing and computer skills
- Expert level in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills
- Expert ability to build, track and modify utilization reports
- Expert ability with DBSi, and DSI
- Demonstrate ability to learn and master various software systems that are key tools to perform duties
- Must be willing to travel to other branch locations if needed
- Must be able to effectively communicate, both written and verbally, for contact with customers and co-workers.
- Must be able to effectively communicate over the phone and via Teams meetings.
- Must be able to read and comprehend information received via computer terminal, specification reports, memos & reports.
- Must be able to support outside vendors on new system implementation, system issues, and process changes
- Must be able to support and train new users on ERP Systems, new policies and procedures
- Phenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
- Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
- Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.