SCN Operations Product and System Specialist (SAP)
MHI RJ Aviation
- Bridgeport, WV Tucson, AZ
- Permanent
- Full-time
- Responsible for maintaining and updating business intelligence tools, databases, dashboards, systems.
- Responsible for maintaining library of model documents, templates, and other reusable knowledge assets.
- Responsible for generating and preparing standard and custom reports; analyzing and summarizing business and financial data to identify trends, relationships among variables to resolve operations problems for review by managers, internal clients, and other stakeholders.
- Assist in the development of enterprise architecture performance standards, principles, metrics, mapping operational activities, processes and required procedures.
- Responsible for creating training materials for end users regarding processes, principles, procedures, etc.
- Partner with IT to ensure compliance with change control processes, IT standards, data privacy, and policies.
- Monitor program performance to ensure efficient and problem-free operations.
- Responsible for documenting technical specifications and requirements and providing recommended changes to improve computer and business intelligence systems, information technology reports, dashboards, or other outputs.
- Documents software defects, using a bug tracking system, and report defects or system issues to software developers/third party members and internal/external support teams.
- Assist in the planning and facilitation of as well as responsible for the coordination of product design reviews to understand user challenges, provide input on technical and functional requirements, define future state process maps, product designs, schedules, or potential problems.
- Assist in development of detailed project plans.
- Assist in ensuring that solutions developed within the organization are aligned to enterprise architecture performance standards, principles, metrics and required procedures.
- Assist in the development of testing routines and procedures that address areas such as database impacts, software scenarios, error or bug retests, and usability.
- Responsible for documenting test procedures to ensure replicability and compliance with standards and maintaining databases of known test defects.
- Responsible for conducting and coordinating testing of software/system updates to ensure that intelligence is consistent with defined needs for end user acceptance and achieves delivery dates.
- Assist in the development of information communication and operations procedures, disseminating information regarding tools, reports, or enhancements.
- Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
- All other duties as assigned.
- High School Diploma or GED
- 3+ years of relevant SAP experience in EWM, PTP, S4 Fiori, and/or IM.
- Possess professional organizational skills and effective written & verbal communication.
- Proficiency in utilizing personal/business productivity tools including but not limited to the Microsoft Office suite of products.
- Strong and demonstrated analytical problem-solving skills.
- Able to multi-task and comply with priorities, even if they change, corresponding with operational needs.
- Ability to work independently as well as within and between work groups.
- Must be willing and able to rotate on-call coverage for evening and weekend shifts.
- Ability to work with international teams in various geographical locations.
- Associate or bachelor's degree in engineering, aviation, or related technical field.
- Management level aviation maintenance or experience on Part 145 Repair Station is highly desirable.
- Understanding of aviation maintenance processes and documentation preferred
- Deductive Reasoning: ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning: ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
- Attention to Detail: being careful about detail and thorough in completing work tasks.
- Analytical Thinking: analyzing information and using logic to address work-related issues and problems.
- Cooperation: being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Integrity: being honest and ethical.
- Adaptability/Flexibility: being open to change (positive or negative) and to considerable variety in the workplace.
- Dependability: being reliable, responsible, dependable, and fulfilling obligations.
- Persistence: persistence in the face of obstacles.
- Initiative: a willingness to take on responsibilities and challenges.
- Self-Control: maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Stress Tolerance: accepting criticism and dealing calmly and effectively with high-stress situations.
- Independence: developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Innovation: creativity and alternative thinking to develop new ideas for and answers to work-related problems.