Banquet Server
Crestline Hotels & Resorts
- Newport News, VA
- Permanent
- Full-time
- $200 Sign-On Bonus
- Reviews and understands the Banquet Event Order (BEO); completes setup according to the BEO.
- Sets tables in assigned area (or checks to see that they have been set) correctly and uniformly, using clean, pressed linen (without rips, stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean, unspotted glassware. Properly clean and fill table complements (salt and pepper, sugar, breadbaskets, etc.)
- Learns the menu for each function served and can explain the major ingredients and preparation methods for each item to be served.
- Is standing in assigned station at least 15 minutes prior to function start time.
- Acknowledges and responds to all guests' requests, advising supervisor if necessary.
- Keeps station neat and clean during service.
- Continuously patrols assigned station, refilling all drinks, removing service items and condiments per established policies and procedures.
- Ensures guest has everything they need.
- Use proper in-room clearing and aisle tray break down procedures.
- Returns all reusable table complements and condiments to be cleaned and refilled.
- Assist Captain or Manager in setting up buffet and other special food services tables/stations.
- Assist the Captain or Manager in breaking down buffet or other special food service tables and equipment.
- Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
- Sets-up, tends and breaks down banquet bars, as assigned, according to standard policies and procedures.
- Always follows cash and guest check procedures.
- Return all excess food to the kitchen following all sanitation guidelines. No food or beverage is to be consumed by associates without prior approval from the Chef on duty.
- Complete any assigned side work, such as refilling condiments, shaking and sorting linen, hanging/storing drapes, cleaning/storing serving equipment and/or props, etc.
- Assists steward in keeping Banquet back hall, linen rack and storage areas neat, clean and organized.
- Learns and applies all procedures of proper service.
- Assist co-workers whenever needed.
- Remain up to date with hotel events and guests, as they affect the areas of responsibility.
- Maintains responsible alcohol service certification.
- Mixes and serves alcoholic and nonalcoholic drinks, to patrons during banquet events.
- Sets up, services, breaks down and cleans all break areas and coffee break carts.
- Presents each break attractively and completely; keeps each break clean throughout the day.
- Presents all breaks within the time parameters outlined on the BEO.
- Prepare all beverages correctly and according to conference center standards
- Secure all beverage coolers and lockable storage at each shift's end.
- Assist the set-up staff if necessary.
- Employees are responsible for knowing and abiding by all Company, hotel, and departmental policies and procedures. Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- High school diploma or GED preferred.
- Previous banquet server experience preferred. Must be able to follow directions and get along well with others.
- Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.