Dispatcher

F.H. Furr Plumbing

  • Georgetown, DE
  • $17.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
OverviewAbout Us:
  • F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
  • A proud major player in the residential home services business for over 42 years
  • The Company has over 750 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA - our Georgetown, DE branch services southern Delaware
Key Responsibilities:Why Choose Us:
  • Competitive compensation and benefits package
  • Join a dedicated support team committed to your success
  • Thrive in a dynamic and fast-paced work environment
  • Be part of a reputable company with a legacy of excellence
  • Opportunities for growth and advancement
What We Need:F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer serviceResponsibilities:
  • Efficiently schedule and dispatch field technicians for service calls and projects
  • Prioritize service requests based on urgency and location
  • Communicate effectively with customers to confirm appointments and provide updates
  • Coordinate with the team to allocate resources for emergency calls
  • Monitor field technicians' progress and adjust schedules as needed
  • Maintain accurate records of service calls and technician activities
Qualifications:
  • Proven experience in a dispatching or scheduling role
  • Strong organizational and multitasking skills
  • Excellent communication and customer service abilities
  • Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
  • Ability to work in a fast-paced, deadline-driven environment
  • Detail-oriented and able to accurately record and relay information
Benefits:
  • Company-paid Medical, Dental, and Vision Insurance
  • 401(K) Plan
  • Company-paid Long-Term Disability and Life Insurance policies
  • Short-term disability and voluntary life insurance options
  • Generous PTO and Holiday Plan
  • Opportunities for professional development and advancement
Join our team and be a crucial part of delivering exceptional service to homeowners. Help us make homeowners' lives more comfortable and secure.If you are a motivated and organized professional ready to take on a key role in our operation, apply today!

F.H. Furr Plumbing