General Manager
Taco Bell
- Branford, CT
- Permanent
- Full-time
- Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
- Recruit and equip high quality operators to deliver great customer experiences
- Build a healthy and robust bench of developed and capable Managers and Team Members
- Leads performance management process for all employees in their restaurant
- Lead by example – be a culture champion and live by Taco Bell HUNGRY principles:
- Provides leadership and coaching, developing Manager’s and Team Members
- Ensure complete and timely execution of corporate & local marketing programs
- Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
- Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily
- Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
- Utilizes insights from customer programs to help elevate the customer’s experience and meet Taco Bell’s customer satisfaction targets
- Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
- Builds SMART action plans to resolve issues in their restaurant
- Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets
- Control Profit & Loss by following cash control/security procedures, maintaining inventory,
- Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
- Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
- Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
- Works with management team to develop and deliver unit-specific Annual Operating Plans
- High School minimum, University Degree Preferred
- 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
- Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
- Strong interpersonal and conflict resolution skills
- Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
- Strong analytical/decision-making skills
- Basic personal computer literacy
- Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
- Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
- Provides leadership and coaching for each employee in their restaurant
- Demonstrated track record of workplace achievement in the selection, coaching and
- We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music
- We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
- We foster a culture of authenticity and believe all people can make a difference