Delivery Operations Specialist
Lucid Motors
- Natick, MA
- Permanent
- Full-time
- Perform and verify vehicle intake inspection and ensure inbound cars comply with quality standards per Lucid's defined quality intake assessment
- Liaise with Service team in case of required repair work
- Prepare vehicle and delivery area for the customer delivery experience
- Print, prepare, audit, and upload required paperwork to complete delivery and register vehicle
- Support Delivery Associate with ceremony
- Supporting delivery orientations as required
- Assist with daily operations as needed
- Monitor and manage the locations physical vehicle inventory by partnering with internal allocations team to inform of needs and gaps.
- Ensure inventory is well-maintained and appealing
- Coordinate with internal teams for inventory vehicle requests as needed
- Track status of built-to-order / inbound inventory vehicles and work with logistics and transportation teams in case of delays
- Update Sales team on status of vehicle readiness
- Requesting and tracking final mile vehicle requests for customer transport or relocations
- 2+ years of professional experience in operations or support role.
- Passion for a fast-paced, high-growth environment.
- Detail-oriented and focused on providing great experiences by improving efficiencies.
- Self-starter and quick thinker with high attention to detail who thrives in ambiguous and rapidly changing situations.
- Excellent interpersonal and organizational skills with the ability to relentlessly prioritize.
- Willingness to be hands-on with all delivery operations.
- Ability to work evenings and weekends in a retail environment
- Valid driver's license with no suspensions within the past year
- Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation
- Proficiency with Salesforce or other CRM.
- Prior experience in the automotive sector.
- A Bachelor's degree is preferred, or equivalent experience in business, marketing or related discipline