Overnight Dispatcher
C&S Wholesale Grocers
- Olean, NY
- $17.50 per hour
- Permanent
- Full-time
- Review routing and scheduling plan for the shift to ensure all assignments are covered.Dispatch routes and relay information, instruction, and/or messages to drivers. Ensure every driver has what they need to be successful for the day.If loads are uncovered, work with the team to develop a coverage plan, and communicate accordingly.
- Utilize appropriate channels to clearly communicate information pertaining to daily transportation operations. Issues may include, but are not limited to: delivery time / plan adjustments, missing product, hours of service issues, safety incidents, etc.Update customer portal when applicable
- Engage with the driver workforce. Help site leadership create a best in class work environment. Promptly escalate issues to management and offer solutions on how to resolve.
- Responsible for updating the dispatch system to ensure accuracy of information. When a driver returns, complete a debrief process to see how the driver's day went, review paperwork, and make system updates as needed.
- Answer phones in a professional manner- troubleshoot and escalate when necessary.
- Complete daily safety observations ensuring transportation associates are utilizing preferred work practices.
- Ensure drivers are compliant with DOT regulations regarding Hours of Service.
- Travel Required:No
- Office : Office Temperature (65F to 75F)
- Special Skills : Ability to multi-task, Interpersonal skills, Communication (written and oral), Telephone etiquette.
- 0-1: Experience in a high paced and dynamic environment, Dispatching experience is preferred.