Telephone Operator
The Greenbrier Companies
- White Sulphur Springs, WV
- Permanent
- Full-time
Department: TelephonePrimary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
- Answering In-Coming and In-House calls
- Taking and handling emergency and doctor calls
- Taking and directing maintenance calls
- Placing restrictions on and off of phones, such as Do Not Disturb
- Taking and giving wake-up calls.
- Taking Text Messages and typing in computer.
Secondary Responsibilities:
- Able to learn all extension numbers and (1800) employees (where they work)
- All shifts – Days can vary during busy season.
in addition to the Ten Essential Attributes for All Employees.Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
- Experience handling multiple phone lines helpful
- High School Diploma or G.E.D. preferred
- Excellent communication skills with focus on proper grammar, listening comprehension and clear diction
- Customer service skills
- Good Telephone Etiquette
- Some typing and computer skills.
- Ability to learn and utilize AS400 for information retrieval and data entry
- Report to Manager, Technical Communication
- Must be able to work independently
- Consistent demonstration of the Ten Essential Attributes
- Must be flexible and willing to learn
- Must be friendly, polite, and have a good attitude