IT Support Specialist - Level 3
Paxton Access
- Greenville, SC
- Permanent
- Full-time
- Healthcare plans, tailored by you, and a supportive employee assistance scheme.
- Discounts and savings on everything - Pizza! Movie Tickets! Hotels! Car Rentals! And so much more. Partnered with leading brands like Costco and DisneyLand with TriNet perks.
- Quick, easy access to all your information via TriNet Mobile App – healthcare, perks, earnings, PTO and more.
- 401(k) with options for employer matching and profit share.
- Accrue 144 hours PTO annually.
- Variety of social events across the year, from Summer and Winter parties to EDI events and Charity days.
- Career advancement opportunities within a rapidly growing organisation. We are currently building a brand-new modern office right here in Greenville, due to open in 2025!
- Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.
- Administering the company’s IT infrastructure, maintaining helpdesk ticket records for all assigned faults and issues.
- Providing first-line support for hardware, commercial applications, and network issues, focusing on quick resolution or escalation where necessary, whilst providing world-class customer service.
- Engaging with stakeholders across the business, pro-actively resolving issues and delivering great customer service.
- Serving as an escalation point for first-line queries, ensuring compliance across Hardware & Software installations.
- Collaborating with the UK team and third-parties for repairs and support, while managing stocks of computer consumables efficiently.
- Deliver coaching to employees on PC-based packages, producing and updating systems-related documentation.
- Pro-actively plan for IT project-based work to improve efficiencies and conduct user/system administration as required.
- Engage in ongoing technical research and development of computer systems for continuous innovation.
- Monitoring and tracking IT asset movements accurately and liaising with finance for fixed assets.
- Supporting the entire IT infrastructure, meeting defined Key Performance Indicators (KPIs) effectively.
- Proven experience in IT infrastructure administration, with experience in a similar role.
- Strong troubleshooting skills across hardware, applications, and networks.
- Great communication skills with technical and non-technical stakeholders with a people-centric approach.