Salesforce Administrator
Foundation for Jewish Camp
- New York
- $66,000-74,000 per year
- Permanent
- Full-time
- Salesforce Administration (regular maintenance of CRM) including account maintenance, reports and dashboards, workflows, development and management of experiences, and other routine tasks.
- Uphold data quality and confidentiality through the design and implementation of a data cleaning plan.
- Design, develop, and modify data infrastructure to accelerate the processes of data analysis and reporting.
- Build and manage custom reports and dashboards, with an eye toward easy and relevant data accessibility for staff.
- Preserve institutional knowledge through creating and maintaining user documentation of Salesforce functionality, related workflows, and business processes.
- Prioritize and resolve staff support requests as they come in, including but not limited to data uploads, report/dashboard creation, form creation, automation, user experience design, bug fixes, forgotten passwords, and process improvement.
- Support the design and training of FJC staff on Salesforce – both onboarding and continuing education – to enhance skills, increase user adoption, and support successful change management across the organization.
- Oversee third-party integrations with Salesforce, including but not limited to FormAssembly, Alchemer, Asana, and Apsona.
- Stay engaged with the nonprofit Salesforce community to develop and grow generative connections and learnings for the organization.
- Liaise with Salesforce consultant as needed to put in help tickets and discuss Salesforce updates.
- Other duties as assigned.
- Partner with the Fundraising team to coordinate solicitations, mailings, and other communications, including but not limited to creating Salesforce reports and campaigns, as well as managing, updating, and uploading lists.
- Research, stay current on, and advocate for nonprofit best practices and support the integration of donor information in Salesforce.
- Develop reports and analytics to support fundraising efforts.
- Minimum 3 years of experience working with Salesforce or other comparable CRM software required.
- Advanced working knowledge of Salesforce as a user or as an administrator, required.
- Experience with Microsoft Office Suite, particularly with Excel, required.
- Salesforce Admin certification preferred; opportunity to explore certification as benefit of employment.
- Prior experience with project management.
- Customer service-minded with a professional demeanor and strong interpersonal skills.
- Quarterly travel at a minimum is required.
- You possess a high level of interpersonal savvy and are committed to building strategic, successful relationships with partners and stakeholders.
- You are self-motivated with excellent organizational, people, project, and time management skills. You can prioritize a diverse and demanding workload; set attainable expectations; delegate appropriately; and hold yourself and collaborators accountable to deadlines, milestones, and a high level of excellence.
- You are creative, solution-oriented, and good at knowing which questions to ask of partners, collaborators, and direct reports, where applicable.
- You have clear written and oral communication skills.
- You have excellent presentation and facilitation skills.
- You have a positive attitude and approach your work with curiosity, humor, and a growth mindset.
- You enjoy working in a collaborative team environment, have excellent interpersonal skills, and actively engage colleagues in your work and support their efforts.
- You take a customer-focused approach to working with any and all stakeholders.
- You are self-aware and understand that everyone has strengths and limitations. You speak up when you need additional support and react with empathy when others do the same.
- A dynamic, accountable, agile, and passionate group of colleagues who love camp.
- Flexibility, respect, and a dynamic innovative workplace and collaborative environment.
- Connection to a large network of Jewish camps and partner organizations.
- Participation in conferences and staff retreats.
- Appreciation and recognition for your contributions and accomplishments.
- A commitment to professional growth and access to mentorship opportunities.