Office Supervisor
Haverty Furniture Companies
- Greensboro, NC
- Permanent
- Full-time
- Supervises and performs all functions in the Guest Services Office
- Assist with duites required of the Office Coordinator as needed (see job description)
- Communicates and trains any changes to company policy and procedures for the Guest Service Office
- Ensures the Guest Service Office is staffed sufficiently at all times
- Answers incoming calls, distributes calls/messages and manages store's voicemail
- Handles customer complaints, initiates and follows up on existing customer service tickets
- Completes opening/closing procedure checklists daily
- Maintains office supplies and office machines
- Performs regular audits of the store operations as stated in the Quarterly Audit Checklist
- May assist manager with inventory
- May process AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
- May make or ensure bank deposits are made daily by management
- May create and process employee sales
- Processes I9 Verifications
- Maintain and approves time records for hourly team members.
- Ensures time cards are submitted for approval.
- Assists with hiring, performance reviews and discipline for all Office Assistants
- May be responsible for all new employee orientations
- Responsible for ensuring the HR posters are current and accounted for
- Responsible for ensuring OSHA logs and postings are current
- Responsible for maintaining the HAZCOM book and any applicable updates and training needed
- One year experience in an office environment preferred
- One year experience in a customer service role
- Microsoft Word, Excel and O365 experience preferred
- Strong math skills
- Excellent communication and customer service skills
- Ability to multi-task
- Highly organized
- Must be able to follow oral and written instructions
- Must be able to work independently while using discretion