Senior System Administrator
Hearst
- Dallas, TX
- Permanent
- Full-time
- Available outside of business hours to respond to service incidents as part of an on-call rotation.
- Leverage configuration management tools for infrastructure in a hybrid cloud model.
- Support Service Operations including incident, problem, change, and request fulfillment.
- Monitor, administer, upgrade, and patch production infrastructure and applications per standard procedures and runbooks.
- Contribute to standard operating procedures, documentation, and support operations tempo.
- Support compliance program requirements including audits.
- Tune monitoring systems to maximize detection and reduce alert noise.
- Proficient with scripting (eg. Bash - Powershell).
- Proficient with security best practices in server configuration, tool development, and access controls.
- Proficient with administration of Linux or other Unix variants (Ubuntu, CentOS, RedHat, Solaris, etc) in a production environment.
- Proficient with networking and troubleshooting (TCP/IP, DNS, HTTP, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
- Proficient with administration, automation, and orchestration of large-scale Windows and Linux environments using configuration management solutions such as DSC, Ivanti, and Ansible, Puppet, or Chef.
- Leverage systems management and automation with self-repair rather than relying on alarming and human intervention.
- Proficient with correlation and monitoring solutions such as Splunk, Application Insights, Azure Monitor, or SCOM.
- Proficient with Active Directory administration and able to support access management operations.
- Strong written and verbal interpersonal skills.
- Strong customer focus, ownership, bias for action and the ability to dive deep.
- Excellent problem solving and analytical skills with attention to detail and driving issues to resolution.
- Demonstrated ability to learn new skills and apply learned knowledge.
- Demonstrated ability to prioritize and execute multiple tasks.
- Support team continuous improvement by looking for ways to streamline and automate processes and improve customer satisfaction.
- DevOps mindset practitioner and change agent.
- 3+ years experience in 24x7 production environments.
- 3+ years Windows and/or Linux administration and enterprise production experience.
- 3+ years Kubernetes and Cloud administration experience.
- Experience with Healthcare industry HIPAA regulations (similar regulated industry experience considered ie. PCI, SOX).
- Familiar knowledge of process and IT service management concepts such as ITIL and ITSM.
- Experience using the ServiceNow platform in an IT Service Management or Service Operations role is desired.
- Experience working in an Agile and/or SAFe environment.
- Bachelor degree in Computer Science, Engineering, Math or related (equivalent experience considered).
- Candidates with relevant certifications are preferred, including but not limited to the following:
- ITIL Foundations
- Configuration: RHCE-Ansible
- Kubernetes - CKA, KCSP
- Linux - RHCE, CompTIA Linux+, GCUX, LPI
- Microsoft: Azure Administrator, Azure DevOps Engineer, Azure Architect, MCSE