Senior Referral Specialist
Heavenly Mountain Resort
- South Lake Tahoe, CA
- Permanent
- Full-time
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
- Shift & Schedule Availability: Full Time / Year Round
- Outlet: Postion will cover both Tahoe and Park City
- Location: Postion will be based out of Tahoe, preferrably Heavenly Resort
- The budgeted range starts at $55,000- $65,000. Actual pay will be adjusted based on experience.
- Build, strengthen and create new relationships with lodging and other in-resort parties to strengthen and grow retail and rental referral business through sales-orientated partnerships with area lodging entities.
- Effectively manage multiple stakeholder relationships to capture rental market share from competitors with a focus on driving walk-in and close-in (online reservations) from in-resort guests.
- Work with leadership to recognize opportunities, trends and develop new initiatives with the goal of driving incremental sales.
- Create a schedule of focused visits to new and/or low performing partners to increase engagement. Maintain cadence of strategic visits to key partners.
- Develop seasonal strategy for the region including sales goals, budgets, media plan and creative, strategic promotions, and local event participation.
- Work closely with Vail Resorts Retail operations team to achieve year-round business goals through unique opportunities such as contractually-bound rental referral partnerships and/or opportunities to open satellite rental locations/clubs inside partner properties.
- Consult on annual approach around referral commission structure, rental pricing, discount and promotional strategy, with a specific focus on the needs of your market.
- Confirm reported monthly walk up and pre booked sales for referral members, ensure correct commission structures are applied.
- Resolve problems that arise such as Referral Member complaints, incorrect equipment orders, reporting and system errors.
- Coordinate with marketing the design of referral cards, promo materials for the program, store events and other division initiatives and projects.
- Maintain awareness of other referral competition and generate feedback for progress where necessary.
- Plan and execute Partner Appreciation Events.
- Create pricing spreadsheets and marketing collateral for In-Resort partners.
- Bachelor's Degree and/or equivalent experience, and a minimum of 1 years' experience in marking and/or sales (retail and partnership marketing preferred)
- Experience with Word Suite, advanced excel skills required
- Strong communicator that is able to provide and receive feedback Strong team player
- Able to work in a fast past environment and prioritize changing objectives
- High degree of organizational skills and attention to detail
Reference Date: 03/21/2024
Job Code Function: Store OperationsNearest Major Market: SacramentoFind similar jobs:Fast Company names Vail Resorts among the World's Most Innovative Companies of 2024.