Student Records Manager
Kentucky State University
- Frankfort, KY
- Permanent
- Full-time
- Coordinates records maintenance projects and preparation of all parts of the student record
- Preserves files organized and up to date in compliance with regulations on record retention; retrieves records for processing and re-filling
- Maintains logs of records release transactions initiated by other departments
- Provide quality student service to ensure the confidentiality and accuracy of student records
- Acquires a knowledge and understanding of the university's academic policies and curricula
- Responds to inquiries by telephone or letter regarding academic standing and enrollment verification
- Greets visitors in person or on the phone, providing customer service with advice and guidance regarding the registration and records; may refer customers to the appropriate university department Performs miscellaneous job-related duties as assigned
- An Associate’s degree with a minimum of four (4) years experience working with records in an educational setting.
- Bachelor’s degree preferred.
- Ability to maintain confidentiality of records and information
- Knowledge of the rules, regulations, and laws regarding student records
- Knowledge of best practices in the field of archived and digitalized records
- Ability to provide excellent customer service
- Records maintenance skills
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Excellent written and oral communication skills, strong attention to detail to ensure accuracy, strong analytic and problem-solving skills, ability to multitask, effectively prioritize work, and adjust to changing workloads and deadlines
- Skill in the use of operating basic office equipment.
- Proficiency in the use of Microsoft Excel and Word is required; skill in the use of computerized student information systems, such as Banner, is strongly preferred
- Work is normally performed in a typical interior/office work environment.
- Ability to lift 15-20 pounds.
- No or very limited exposure to physical risk.