Business Process Architect
Airtable
- San Francisco, CA
- Permanent
- Full-time
- Customer Engagement: Build relationships with enterprise customers and act as a trusted advisor, guiding them through business process automation.
- Solution Design: Conduct process and design workshops to understand customer needs and design automation workflows using Airtable's platform.
- Cross-Functional Collaboration: Collaborate with Sales, Product Development, and Customer Success teams to ensure seamless transitions from presales to implementation.
- Continuous Improvement: Provide feedback to the product team to inform product enhancements based on customer interactions.
- Travel Flexibility: Travel may be required, with the amount varying from 25% to 50%, depending on business needs and client requirements.
- Experience: Minimum 4+ years in Business Technology consulting, with experience in at least two additional areas like HR, ITOM, CSM, or IT Asset Management. Strong experience in process definition, re-engineering, and workshop facilitation.
- Education: Bachelor's degree in Business or IT-related fields, or equivalent experience.
- Technical Skills: Proficiency in automation technologies, business process optimization, and workflow design. Experience with Airtable or similar platforms is a plus.
- Communication Skills: Excellent verbal and written communication, presentation, and facilitation skills.
- Team Collaboration: Ability to work effectively with cross-functional teams and support the sales process.
- Experience building applications in Airtable.
- Certifications: ITIL v4 Managing Professional or Strategic Leader, Agile Scrum Product Owner.
- Advanced MS Office Skills: Proficiency in Word, Excel, Visio, and PowerPoint.
- Agile Scrum Master Certification: Experience in agile project management.